Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Ombudsman for Banking Services and Investments

Contact Information
Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722
E-Mail ombudsman@obsi.ca
Website www.obsi.ca
Agency Information
Legal Status (50) Non Profit
Primary Executive Sarah Bradley, Ombudsman and Chief Executive Officer
Description and Service Details
Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies
Hours Mon-Fri 8 am-6 pm
Areas Served Canada
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Apply online or email, mail or fax Complaint Submission Form * form can be downloaded from the website
Languages English ; French ; access to interpreters for other languages
Fees None
Site Information
Located In Community Toronto Downtown Central
Address & Map
20 Queen St W, Suite 2400
Toronto, ON M5H 3R3
View Google Map
Intersection Yonge St and Queen St W
Mailing Address PO Box 8 
20 Queen St W, Suite 2400 
Toronto, ON M5H 3R3
Physical Access Wheelchair accessible -- call for details
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Institution Complaints

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