You performed a search for: Categories: Consumer Protection / Complaints
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Map Results| Organization / Program Name(s) | Located In | Description (Brief) | My List | ||
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 | Advertising Standards Canada | Toronto Downtown Central | Receives complaints about paid advertising in all media * administers a code of advertising standards and guidelines for gender role portrayal |  Add Record |
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| Alcohol and Gaming Commission of Ontario, Head Office | North York Central | Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotteries and horse racing * addresses complaints about licensed establishmen ... [More] | Add Record |
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| Automobile Protection Association | Toronto Downtown Central | Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ... [More] | Add Record |
Bedbug Registry, Online Service |
Bedbug Registry, Online Service | Canada | Gives travelers and renters a neutral platform for reporting their encounters with bed bugs. * users are able to check whether other people have encountered bedbugs at a hotel or in an apartment build ... [More] | Add Record |
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| Bereavement Authority of Ontario | North York Central | Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ... [More] | Add Record |
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| Better Business Bureau Central Ontario | Kitchener | A nonprofit organization focused on advancing marketplace trust | Add Record |
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| Burlington. Clerks Department | Burlington | Committee Services * provide information to citizens with respect to council and committee procedures, policies and decisions * prepare and distribute standing committee agendas and council informati ... [More] | Add Record |
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| Burlington. Clerks Department, Burlington Accessibility Advisory Committee | Burlington | A volunteer citizens' advisory committee to Council, reporting through the Committee of the Whole * provides advice on identification, removal and prevention of barriers to people with disabilities in ... [More] | Add Record |
Canada Post Corporation, Online Service, How to Stop Receiving Advertising Mail |
Canada Post Corporation, Online Service, How to Stop Receiving Advertising Mail | Canada | Allows residents to stop receiving unaddressed advertising * place a note in or on your mailbox, or on the inside lip of your community mailbox, group mailbox or postal box stating that you do not wis ... [More] | Add Record |
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| Canada Post Corporation, Toronto South Central Letter Processing Plant | Toronto | Mail and parcel delivery, mail forwarding and tracking, postage and delivery rates, postal boxes, government forms -- full listing available online * online search options include Find an Address , Fi ... [More] | Add Record |
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| Canada. Canadian Food Inspection Agency, Ontario Area Office | Guelph | Inspection services, quarantine programs related to food, animal health, plant protection * enforces food safety, nutritional quality standards established by Health Canada * responds to food borne il ... [More] | Add Record |
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| Canada. Canadian Food Inspection Agency, Hamilton District Office - Central Region, Canadian Food Inspection Agency | Hamilton West | Investigates health hazards and foreign matter in food: fresh, frozen and pre-packaged. * Also investigates complaints about weights and labelling, and the import/export of animals or plants, as well ... [More] | Add Record |
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| Canada. Canadian Human Rights Commission | Ottawa | Administers the Canadian Human Rights Act which prohibits discrimination on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, genetic characteristics, fam ... [More] | Add Record |
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| Canada. Canadian Radio-television and Telecommunications Commission, Gatineau | Gatineau | Department that supervises and regulates broadcasters, including TV services, AM and FM radio stations, and the companies that bring these services * also regulates telecommunications carriers, includ ... [More] | Add Record |
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| Canada. Canadian Radio-television and Telecommunications Commission, No Physical Address, Spam Reporting Centre | Ottawa | Centre that gathers information on spam and other electronic threats from various sources to support the enforcement activities of the federal agencies responsible for enforcing compliance with Canada ... [More] | Add Record |
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| Canada. Competition Bureau, Gatineau, Information Centre | Gatineau | Independent law enforcement agency * ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace The types of anti-competitive activities investigated by the Bur ... [More] | Add Record |
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| Canada. Crown-Indigenous Relations and Northern Affairs and Indigenous Services, Ottawa - 10 Wellington St, Allegations and Complaints | Ottawa | Allows individuals to establish complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations in relation to the funding of the department and the way those funds are ad ... [More] | Add Record |
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| Canada. Financial Consumer Agency of Canada, Cashing a Government of Canada Cheque | Ottawa | Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank A bank can refuse to cash a Government of Canada cheque if: * bank sus ... [More] | Add Record |
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| Canada. Health Canada, Consumer Product Safety Office | Hamilton Central | Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act. | Add Record |
Canada. Health Canada |
Canada. Health Canada | Ottawa (City of) | Federal department which helps Canadians maintain and improve their health National website featuring health information of interest to the general public * topics covered include: * consumer product ... [More] | Add Record |
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| Canada. Health Canada, Medical Devices Hotline | Toronto | Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical ... [More] | Add Record |
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| Canada. Innovation, Science and Economic Development, Office of the Superintendent of Bankruptcy, Ontario Region | Toronto Downtown Central | Licenses and regulates the insolvency profession * supervises the administration of estates in bankruptcy, commercial reorganizations, consumer proposals and receiverships * maintains a public record ... [More] | Add Record |
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| Canada. Innovation, Science and Economic Development Canada, Ottawa - Office of Consumer Affairs, ConsumerInformation.ca | Ottawa | Helps consumers find reliable information on consumer issues. The information available on the website is provided by objective, trustworthy and reliable sources, including federal, provincial and ter ... [More] | Add Record |
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| Canada. Office of the Federal Ombudsman for Victims of Crime | Ottawa (City of) | * Facilitates access of victims to existing federal programs and services by providing them with information and referrals * Addresses complaints of victims about compliance with the provisions of the ... [More] | Add Record |
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| Canada. Office of the Information Commissioner of Canada | Gatineau | Promotes and protects access to information rights under the Access to Information Act. * Investigates complaints about federal institutions’ handling of access requests * Monitors federal institution ... [More] | Add Record |
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| Canada. Office of the Privacy Commissioner of Canada | Gatineau | Protects and promotes the privacy rights of individuals. * Investigates complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remed ... [More] | Add Record |
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| Canada. Royal Canadian Mounted Police, Canadian Firearms Program | Ottawa | Oversees the administration of the Firearms Act * the Act requires all firearm owners to hold a valid firearms licence and restricted and prohibited firearms to be registered * licence applicants must ... [More] | Add Record |
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| Canada. Taxpayers' Ombudsman | Ottawa | Ombudsman * works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and ... [More] | Add Record |
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| Canada. Veterans Affairs Canada [Toronto area], Veterans Ombudsman | Ontario | Reviews and investigates complaints by Veterans Affairs clients * facilitates client access to Veterans Affairs programs and services | Add Record |
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| Canada. Veterans Review and Appeal Board | Charlottetown | Independent avenue of appeal for disability decisions made by Veterans Affairs Canada (VAC, the Department). * Provides applicants with two levels of redress for disability pension and disability awar ... [More] | Add Record |
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| Canada.Innovation, Science and Economic Development Canada, South Western Ontario District Office, Measurement Canada | Stoney Creek | Ensures the integrity and accuracy of measurement in the Canadian marketplace. Develops and administers the laws and requirements governing measurement, evaluates, approves and certifies measuring dev ... [More] | Add Record |
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| CanadaHelps.org | Toronto Downtown | An online platform for donating to registered Canadian charities. Allows donation to any registered charity and provides fundraising services directly to charitable organizations. | Add Record |
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| Canadian Anti-Fraud Centre, National Office - No Physical Address | North Bay | * Provides information on frauds and scams and consumer protection * Centralizes complaints regarding identity theft, fraud and scams through phone, fax, internet or mail complaint * Educates the pub ... [More] | Add Record |
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| Canadian Association of the Deaf | Ottawa | National consumer organization of Canada’s Deaf citizens * provides consultation and information on Deaf needs and interests to the public, business, media, educators, governments and others * conduct ... [More] | Add Record |
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| Canadian Marketing Association | Toronto Downtown Central | Information on consumer rights in advertising * Do Not Mail Service -- removes contact information from marketing mailing lists * Operation Integrity -- assists persons with problems with direct marke ... [More] | Add Record |
Canadian Motor Vehicle Arbitration Plan |
Canadian Motor Vehicle Arbitration Plan | Toronto Downtown | * covers vehicles of the current model year and the past four model years * offers an alternative to court action without charge to the consumer CAMVAP is s a contractually based partnership between t ... [More] | Add Record |
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| Cannabis in Canada | Ottawa | Information on the legalization of Cannabis in Canada * details regarding border control * impairment * effects on industry See Department of Justice page on Legalization and Regulation for further de ... [More] | Add Record |
Civilian Review and Complaints Commission for the RCMP |
Civilian Review and Complaints Commission for the RCMP | Ottawa | The Commission receives complaints from the public and conducts reviews when complainants are not satisfied with the RCMP’s handling of their complaints. * ensures that public complaints made about th ... [More] | Add Record |
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| Coalition for Persons With Disabilities, Mississauga Location | Mississauga | Employment services for persons with disabilities -- employment counselling and job coaching, workshops and other training, job search techniques, resumes and cover letters, overcoming barriers to emp ... [More] | Add Record |
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| College of Audiologists and Speech Language Pathologists of Ontario | Toronto Downtown North | Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints | Add Record |
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| College of Chiropractors of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints * website offers chiropractor search | Add Record |
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| College of Dental Hygienists of Ontario | Toronto Downtown Central | Provincial regulating body of the profession * handles consumer complaints * find a dental hygienist directory available on website | Add Record |
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| College of Denturists of Ontario | Toronto Downtown Central | Provincial regulating body of the profession * investigates consumer complaints * a directory of members is available on the website | Add Record |
College of Dietitians of Ontario |
College of Dietitians of Ontario | North York Central | Regulating body of the profession * investigates complaints * directory of dietitians available on website | Add Record |
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| College of Midwives of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints * provides information about the profession * maintains a list of currently registered midwives, available online | Add Record |
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| College of Naturopaths of Ontario (The) | Toronto Downtown Central | Regulatory body for naturopaths in Ontario * sets standards for entry into practice and assures quality of member's service * investigates complaints concerning the professional conduct of members * m ... [More] | Add Record |
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| College of Nurses of Ontario | Toronto Downtown North | Provincial regulating body for registered nurses (RNs), registered practical nurses (RPNs) and nurse practitioners (NPs) * investigates complaints * online public directory of nurses allowed to practi ... [More] | Add Record |
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| College of Occupational Therapists of Ontario | Toronto Downtown Central | Regulating body of the profession that will investigate complaints * current list of registered occupational therapists is available on the website | Add Record |
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| College of Opticians of Ontario | Toronto Downtown Central | Regulating and registering body of the profession * investigates consumer complaints * optician search available on website | Add Record |
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| College of Optometrists of Ontario | Toronto Downtown North | Regulates the optometry profession in Ontario * investigates complaints * website has "Find an Optometrist" section | Add Record |
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| College of Physicians and Surgeons of Ontario | Toronto Downtown Central | Provincial medical regulatory board * investigates complaints relating to doctors' services or conduct * physician search available on website | Add Record |
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| College of Physiotherapists of Ontario | Toronto Downtown Central | Regulating body of physiotherapy in Ontario * investigates consumer complaints * maintains a list of currently registered physiotherapists on the Find a Physiotherapist website * Physiotherapy Informa ... [More] | Add Record |
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| College of Psychologists of Ontario (The) | Toronto Downtown North | Regulates psychologists and psychological associates * investigates consumer complaints * educational materials and information for the public and professionals * directory of members available on the ... [More] | Add Record |
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| College of Registered Psychotherapists of Ontario | Toronto Downtown | Develops professional practice standards, regulations, statutory programs, and disciplinary processes to govern psychotherapists in Ontario * maintains a public register of members | Add Record |
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| College of Respiratory Therapists of Ontario | Toronto Downtown Central | Provincial regulatory board for the profession of respiratory therapy * develops the standards of practice and professional development * provides access to publications, legislation and policies * in ... [More] | Add Record |
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| College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario | Thornhill East | Chinese medicine practioner requirements, practice standards * enforces practice standards and conduct * administers quality assurance program * investigates complaints * Qi newsletter * find a practi ... [More] | Add Record |
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| College of Veterinarians of Ontario | Guelph | Protects and serves the public interest through regulation of the practice of veterinary medicine. * veterinarians are licensed, facilities are accredited, standards and policies are developed and mai ... [More] | Add Record |
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| Commission for Complaints for Telecom-television Services | Ottawa | National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor se ... [More] | Add Record |
Electrical Safety Authority, Electrical Inspections |
Electrical Safety Authority, Electrical Inspections | Cambridge | Responsible for administering regulation in 4 key areas: * the Ontario Electrical Safety Code * licensing of Electrical Contractors and Master Electricians * electrical distribution safety * aspects o ... [More] | Add Record |
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| Equifax Canada Inc | Montréal | Credit reporting agency * consumers can obtain a copy of their Credit Report (personal credit history, credit check) * call if a consumer has been denied credit * consumers can also initiate correctio ... [More] | Add Record |
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| Financial Services Regulatory Authority of Ontario | North York Central | Information and assistance on insurance (including life, health, property, disability, automobile and travel health insurance), pension plans, loan and trust companies, credit unions and caisses popul ... [More] | Add Record |
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| Halton Regional Police Service, Public Complaints Process | Oakville | There are two types of complaints: * against the policies of, or services provided by, the Halton Regional Police Service * against the conduct of a Halton Regional Police Service officer For complain ... [More] | Add Record |
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| Halton. Halton Region Health Department, Food Safety | Oakville | Suspected food-borne illnesses, complaints of unsafe food handling practices and food recalls are investigated by Public Health Inspectors. Food premises such as restaurants, take outs, day care centr ... [More] | Add Record |
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| Immigration Consultants of Canada Regulatory Council | Burlington | Immigration consultants provide their services to individuals seeking help to navigate immigration issues in Canada * This may include obtaining advice or assistance with permanent residence applicati ... [More] | Add Record |
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| Information and Privacy Commissioner of Ontario | Toronto Downtown North | Oversees Ontario's Personal Health Information Protection Act, as well as the provincial and municipal Freedom of Information and Protection of Privacy Acts * upholds and promotes individuals' right o ... [More] | Add Record |
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| Insurance Bureau of Canada, Ontario Region, Consumer Information Centre | Toronto Downtown Central | Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics | Add Record |
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| Law Society of Ontario | Toronto Downtown Central | Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568 | Add Record |
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| Milton. Town Clerk's Division, Accessibility | Milton | Under the Clerk's Division and in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Town's own Accessible Milton integrated Accessibility Standards for Customer Service ... [More] | Add Record |
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| Milton. Town Clerk's Division, Freedom Of Information | Milton | In accordance with The Municipal Freedom of Information & Protection of Privacy Act (MFIPPA), the Town Clerk's Freedom of Information representatives protect the personal and proprietary information i ... [More] | Add Record |
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| National NewsMedia Council | Toronto Downtown Central | Considers complaints regarding accuracy, journalistic standards and ethics in gathering and reporting the news in print and online media, including alleged errors of fact, failure to credit work of ot ... [More] | Add Record |
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| Office of the Independent Police Review Director | Toronto Downtown Central | Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police service in Ontario * complaints can b ... [More] | Add Record |
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| OmbudService for Life & Health Insurance | Toronto Downtown Central | Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ... [More] | Add Record |
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| Ombudsman for Banking Services and Investments | Toronto Downtown Central | Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ... [More] | Add Record |
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| Ombudsman Ontario | Toronto Downtown Central | Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, ... [More] | Add Record |
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| Ontario College of Pharmacists | Toronto Downtown North | Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ... [More] | Add Record |
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| Ontario College of Social Workers and Social Service Workers | Toronto Downtown North | Provincial regulating body of social workers and social service workers * investigates consumer complaints and concerns | Add Record |
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| Ontario College of Teachers | Toronto Downtown Central | Regulatory and licensing body * sets standards of practice * accredits teacher education programs and courses * investigates and hears complaints * scholarships | Add Record |
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| Ontario Energy Board, Consumer Relations | Toronto Downtown North | Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates c ... [More] | Add Record |
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| Ontario Human Rights Commission | Toronto Downtown Central | Conducts public inquiries * may initiate applications or intervene in cases before the Human Rights Tribunal of Ontario * policy development, research and analysis * public education and training * re ... [More] | Add Record |
Ontario Judicial Council |
Ontario Judicial Council | Toronto Downtown | Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a ... [More] | Add Record |
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| Ontario Motor Vehicle Industry Council | East York | Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ... [More] | Add Record |
Ontario Public Holidays and Retail Business Holidays |
Ontario Public Holidays and Retail Business Holidays | Ontario | This listing provides information on holidays for employees covered by the Ontario Employment Standards Act and Retail Business Holidays Act Note: The following does not apply to many employees in sec ... [More] | Add Record |
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| Ontario Securities Commission | Toronto Downtown Central | Administers and enforces securities legislation | Add Record |
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| Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario | Toronto Downtown Central | Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ... [More] | Add Record |
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| Ontario. Ministry of Labour, Employment Standards | Hamilton Central | Responsible for the administration and enforcement of the Employment Standards Act, the Industrial Standards Act, the Employment Agencies Act, and the Ontario Government Fair Wage Schedules. | Add Record |
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| Ontario. Ministry of Labour, Operations Division | Hamilton | Provides program services related to the Construction Health and Safety Program, the Industrial Health and Safety Program and Mining Health and Safety Program * also assists with the coordination of t ... [More] | Add Record |
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| Ontario. Ministry of Labour. Employment Practices Branch, Main Office | Toronto Downtown Central | Sets out the rights and responsibilities of employees and employers in Ontario workplaces Administers and enforces the Employment Standards Act, 2000 Provides for minimum terms and conditions of emplo ... [More] | Add Record |
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| Ontario. Ministry of Labour. Employment Practices Branch, Central Region West, Mississauga | Mississauga | Administers and enforces the Employment Standards Act, 2000 Provides for minimum terms and conditions of employment * sets out maximum number of hours that can be worked in a day or week, minimum dail ... [More] | Add Record |
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| Ontario. Ministry of Municipal Affairs and Housing, Hamilton Central - Southern Regional Office, Landlord and Tenant Board (SRO) | Hamilton Central | A social justice tribunal of Ontario that resolves disputes between residential landlords and tenants and eviction applications filed by non-profit housing co-operatives. Also provides information abo ... [More] | Add Record |
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| Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit | Toronto Downtown Central | Regulates the rights and responsibilities of landlords and tenants in residential properties * responds to complaints about offences under the Residential Tenancies Act * investigates complaints up to ... [More] | Add Record |
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| Ontario. Ministry of the Attorney General, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee | Hamilton Central | A government agency that protects mentally incapable people, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care funds, and d ... [More] | Add Record |
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| Ontario. Ministry of the Attorney General. Office of the Public Guardian and Trustee | Toronto Downtown Central | Manages financial and/or personal affairs of persons who are mentally incapable where no one else is able to do so * makes medical treatment decisions for persons who are mentally incapable where no o ... [More] | Add Record |
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| Patient Ombudsman | Toronto Downtown Central | Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes and the home and community care services coordinated by the Local Health Integration ... [More] | Add Record |
Pro Bono Ontario |
Pro Bono Ontario | Toronto Downtown Central | Free legal services for persons being sued or who are suing in civil courts or require help with problems in employment law, consumer law, and housing * no family or criminal law * clinics located at ... [More] | Add Record |
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| Retirement Homes Regulatory Authority | Toronto Downtown Central | Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retire ... [More] | Add Record |
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| Royal College of Dental Surgeons of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints * website features a listing of dental surgeons practicing in Ontario | Add Record |
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| Service Canada, Office for Client Satisfaction (The) | Ottawa | Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknow ... [More] | Add Record |
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| ServiceOntario, Guelph - Stone Rd Service Counter, Provincial Government Services | Guelph | Services include * staff assistance * information and referral Business Registrations -- basic business registration * Business Info Line 1-888-745-8888 Driver and Vehicle -- vehicle permits and plate ... [More] | Add Record |
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| ServiceOntario, Central Hamilton Service Counter | Hamilton Central | Access to wide range of Ontario government services and information. Staff assistance, information and referral. Business Registrations -- basic business registration * also Business Info Line 1-888-7 ... [More] | Add Record |
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| Social Justice Tribunals Ontario | Toronto Downtown Central | See separate entries: Child and Family Services Review Board Custody Review Board Human Rights Tribunal of Ontario Landlord and Tenant Board Ontario Special Education (English) Tribunal Social Benefit ... [More] | Add Record |
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| Tarion Warranty Corporation | Toronto | Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario. * Licence new home builders and vend ... [More] | Add Record |
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| Ten Thousand Villages, Oakville | Oakville | A store which markets products from handicraft and agricultural organizations based in low income countries * provides consumers around the world with products that have been fairly purchased from sus ... [More] | Add Record |
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| Travel Industry Council of Ontario | Mississauga | Association that answers consumers' inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. * Claims against the Ontario Travel Compe ... [More] | Add Record |
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