Organization / Program Name(s)Located In Description (Brief)
Ad StandardsToronto Downtown Central Receives complaints about paid advertising in all media * administers a code of advertising standards
Alcohol and Gaming Commission of Ontario, Head OfficeNorth York Central For information on the Commission's response to COVID-19 CLICK HERE Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotterie ...
Automobile Protection AssociationToronto Downtown Central Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ...
Bedbug Registry, Online/Web ServiceCanada Gives travelers and renters a neutral platform for reporting their encounters with bed bugs. * users are able to check whether other people have encountered bedbugs at a hotel or in an apartment build ...
Bereavement Authority of OntarioNorth York Central Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ...
Better Business Bureau Central OntarioKitchener A nonprofit organization focused on advancing marketplace trust
Burlington. Clerks DepartmentBurlington Services altered in response to COVID-19 (Coronavirus) City staff continue to work remotely and are ready to assist the community in the delivery of as many services as possible * for information and ...
Burlington. Clerks Department, Burlington Accessibility Advisory CommitteeBurlington A volunteer citizens' advisory committee to Council, reporting through the Environment, Infrastructure and Community Services Committee * provides advice on identification, removal and prevention of b ...
Canada Post Corporation, Online/Web Service, How to Stop Receiving Advertising MailCanada Allows residents to stop receiving unaddressed advertising * place a note in or on your mailbox, or on the inside lip of your community mailbox, group mailbox or postal box stating that you do not wis ...
Canada. Canadian Food Inspection Agency, Ontario Area OfficeGuelph Inspection services, quarantine programs related to food, animal health, plant protection * enforces food safety, nutritional quality standards established by Health Canada * responds to food borne il ...
Canada. Canadian Food Inspection Agency, Canadian Food Inspection Agency - Central Region, Hamilton District Office, Canadian Food Inspection AgencyHamilton West Investigates health hazards and foreign matter in fresh, frozen and pre-packaged food. Also investigates complaints about weights and labeling, and retail issues. Provides information on food safety a ...
Canada. Canadian Human Rights CommissionOttawa Administers the Canadian Human Rights Act which prohibits discrimination on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, genetic characteristics, fam ...
Canada. Canadian Radio-television and Telecommunications Commission, GatineauGatineau Department that supervises and regulates broadcasters, including TV services, AM and FM radio stations, and the companies that bring these services * also regulates telecommunications carriers, includ ...
Canada. Canadian Radio-television and Telecommunications Commission, No Physical Address, Spam Reporting CentreOttawa Centre that gathers information on spam and other electronic threats from various sources to support the enforcement activities of the federal agencies responsible for enforcing compliance with Canada ...
Canada. Competition Bureau, Gatineau, Information CentreGatineau Independent law enforcement agency * ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace The types of anti-competitive activities investigated by the Bur ...
Canada. Crown-Indigenous Relations and Northern Affairs and Indigenous Services, Ottawa - 10 Wellington St, Allegations and ComplaintsOttawa Allows individuals to establish complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations in relation to the funding of the department and the way those funds are ad ...
Canada. Financial Consumer Agency of Canada, Cashing a Government of Canada ChequeOttawa Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank A bank can refuse to cash a Government of Canada cheque if:  * bank sus ...
Canada. Health Canada, Consumer Product Safety OfficeOntario Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act.
Canada. Health CanadaOttawa (City of) Federal department which helps Canadians maintain and improve their health National website featuring health information of interest to the general public * topics covered include: * consumer product ...
Canada. Health Canada, Medical Devices HotlineToronto Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical ...
Canada. Health Canada, Cannabis in CanadaOttawa Information on the legalization of Cannabis in Canada * details regarding border control * impairment * effects on industry See Department of Justice page on Legalization and Regulation for further de ...
Canada. Innovation, Science and Economic Development, Office of the Superintendent of Bankruptcy, Ontario RegionToronto Downtown Central Licenses and regulates the insolvency profession * supervises the administration of estates in bankruptcy, commercial reorganizations, consumer proposals and receiverships * maintains a public record ...
Canada. Innovation, Science and Economic Development Canada, Ottawa - Office of Consumer Affairs, Canadian Consumer HandbookOttawa Helps consumers find reliable information on consumer issues. The information available on the website is provided by objective, trustworthy and reliable sources, including federal, provincial and ter ...
Canada. Office of the Federal Ombudsman for Victims of CrimeOttawa (City of) * Facilitates access of victims to existing federal programs and services by providing them with information and referrals * Addresses complaints of victims about compliance with the provisions of the ...
Canada. Office of the Information Commissioner of CanadaGatineau Promotes and protects access to information rights under the Access to Information Act. * Investigates complaints about federal institutions’ handling of access requests * Monitors federal institution ...
Canada. Office of the Privacy Commissioner of CanadaGatineau Protects and promotes the privacy rights of individuals. * Investigates complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remed ...
Canada. Royal Canadian Mounted Police, Canadian Firearms ProgramOttawa Oversees the administration of the Firearms Act * the Act requires all firearm owners to hold a valid firearms licence and restricted and prohibited firearms to be registered * licence applicants must ...
Canada. Taxpayers' OmbudsmanOttawa Ombudsman * works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and ...
Canada. Veterans Affairs Canada [Toronto area], Veterans OmbudsmanOntario Reviews and investigates complaints by Veterans Affairs clients * facilitates client access to Veterans Affairs programs and services
Canada. Veterans Review and Appeal BoardCharlottetown Independent avenue of appeal for disability decisions made by Veterans Affairs Canada (VAC, the Department). * Provides applicants with two levels of redress for disability pension and disability awar ...
Canada.Innovation, Science and Economic Development Canada, South Western Ontario District Office, Measurement CanadaStoney Creek Ensures the integrity and accuracy of measurement in the Canadian marketplace. Develops and administers the laws and requirements governing measurement, evaluates, approves and certifies measuring dev ...
CanadaHelps.orgToronto Downtown An online platform for donating to registered Canadian charities. Allows donation to any registered charity and provides fundraising services directly to charitable organizations.
Canadian Anti-Fraud Centre, National Office - No Physical AddressNorth Bay * Provides information on frauds and scams and consumer protection * Centralizes complaints regarding identity theft, fraud and scams through phone, fax, internet or mail complaint * Educates the pub ...
Canadian Association of the DeafOttawa National consumer organization of Canada’s Deaf citizens * provides consultation and information on Deaf needs and interests to the public, business, media, educators, governments and others * conduct ...
Canadian Marketing AssociationToronto Downtown Central Information on consumer rights in advertising * Do Not Mail Service -- removes contact information from marketing mailing lists * Marketing Job Bank -- career resources for job seekers and employers * ...
Canadian Motor Vehicle Arbitration PlanToronto Downtown * covers vehicles of the current model year and the past four model years * offers an alternative to court action without charge to the consumer CAMVAP is s a contractually based partnership between t ...
Civilian Review and Complaints Commission for the RCMPOttawa The Commission receives complaints from the public and conducts reviews when complainants are not satisfied with the RCMP’s handling of their complaints. * ensures that public complaints made about th ...
Coalition for Persons With Disabilities, Mississauga LocationMississauga COVID-19 Update -- services available to clients online or by phone * email intake@disabilityaccess.org or call 1-866-969-9734 for more information (ext 277) Employment services for persons with disa ...
College of Audiologists and Speech Language Pathologists of OntarioToronto Downtown North Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints
College of Chiropractors of OntarioToronto Downtown Central Regulating body of the profession * investigates complaints * website offers chiropractor search
College of Dental Hygienists of OntarioToronto Downtown Central Provincial regulating body of the profession * handles consumer complaints * find a dental hygienist directory available on website
College of Denturists of OntarioToronto Downtown Central Provincial regulating body of the profession * investigates consumer complaints * a directory of members is available on the website
College of Dietitians of OntarioNorth York Central Regulating body of the profession * investigates complaints * directory of dietitians available on website
College of Midwives of OntarioToronto Downtown North Regulating body of the profession * investigates complaints * provides information about the profession * maintains a list of currently registered midwives, available online
College of Naturopaths of Ontario (The)Toronto Downtown Central Regulatory body for naturopaths in Ontario * sets standards for entry into practice and assures quality of member's service * investigates complaints concerning the professional conduct of members * m ...
College of Nurses of OntarioToronto Downtown North Provincial regulating body for registered nurses (RNs), registered practical nurses (RPNs) and nurse practitioners (NPs) * investigates complaints * online public directory of nurses allowed to practi ...
College of Occupational Therapists of OntarioToronto Downtown Central Regulating body of the profession that will investigate complaints * current list of registered occupational therapists is available on the website
College of Opticians of OntarioToronto Downtown Central Regulating and registering body of the profession * investigates consumer complaints * optician search available on website
College of Optometrists of OntarioToronto Downtown North Regulates the optometry profession in Ontario * investigates complaints * website has "Find an Optometrist" section
College of Physicians and Surgeons of OntarioToronto Downtown Central Provincial medical regulatory board * investigates complaints relating to doctors' services or conduct * physician search available on website
College of Physiotherapists of OntarioToronto Downtown Central Regulating body of physiotherapy in Ontario * investigates consumer complaints * maintains a list of currently registered physiotherapists on the Find a Physiotherapist website * Physiotherapy Informa ...
College of Psychologists of Ontario (The)Toronto Downtown North Regulates psychologists and psychological associates * investigates consumer complaints * educational materials and information for the public and professionals * directory of members available on the ...
College of Registered Psychotherapists of OntarioToronto Downtown Establishes professional practice standards, regulations, statutory programs, and disciplinary processes to govern psychotherapists in Ontario * maintains a public register of members
College of Respiratory Therapists of OntarioToronto Downtown Central Provincial regulatory board for the profession of respiratory therapy * develops the standards of practice and professional development * provides access to publications, legislation and policies * in ...
College of Traditional Chinese Medicine Practitioners and Acupuncturists of OntarioThornhill East Regulates the practice and conduct of members by setting regulations, standards, policies and guidelines * maintains a searchable public register of members * not an educational institution but promot ...
College of Veterinarians of OntarioGuelph Protects and serves the public interest through regulation of the practice of veterinary medicine. * veterinarians are licensed, facilities are accredited, standards and policies are developed and mai ...
Commission for Complaints for Telecom-television ServicesOttawa National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor se ...
Electrical Safety Authority, Electrical InspectionsCambridge Responsible for administering regulation in 4 key areas: * the Ontario Electrical Safety Code * licensing of Electrical Contractors and Master Electricians * electrical distribution safety * aspects o ...
Equifax Canada IncMontréal Credit reporting agency * consumers can obtain a copy of their Credit Report (personal credit history, credit check) * call if a consumer has been denied credit * consumers can also initiate correctio ...
Financial Services Regulatory Authority of OntarioNorth York Central Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mo ...
Halton Regional Police Service, Public Complaints ProcessOakville There are two types of complaints: * against the policies of, or services provided by, the Halton Regional Police Service * against the conduct of a Halton Regional Police Service officer Complainants ...
Halton. Halton Region Health Department, Food SafetyOakville Suspected food-borne illnesses, complaints of unsafe food handling practices and food recalls are investigated by Public Health Inspectors Food premises such as restaurants, take outs, day care centre ...
Immigration Consultants of Canada Regulatory CouncilBurlington Immigration consultants provide services to individuals seeking help to navigate immigration issues in Canada * may include obtaining advice or assistance with permanent residence applications, tempor ...
Information and Privacy Commissioner of OntarioToronto Downtown North Oversees Ontario's Personal Health Information Protection Act, Part X of the Child, Youth and Family Services Act as well as the provincial and municipal Freedom of Information and Protection of Priva ...
Insurance Bureau of Canada, Ontario Head Office, Consumer Information CentreToronto Downtown Central Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics br> Comm ...
Law Society of OntarioToronto Downtown Central Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568
Milton. Town Clerk's Division, AccessibilityMilton Services altered in response to COVID-19 (Coronavirus) * To protect the public and Town and to help minimize the spread of COVID-19 virus, all Town facilities including Town Hall will be closed to pu ...
Milton. Town Clerk's Division, Freedom Of InformationMilton Services altered in response to COVID-19 (Coronavirus) * To protect the public and Town and to help minimize the spread of COVID-19 virus, all Town facilities including Town Hall will be closed to pu ...
National NewsMedia CouncilToronto Downtown Central Considers complaints regarding accuracy, journalistic standards and ethics in gathering and reporting the news in print and online media, including alleged errors of fact, failure to credit work of ot ...
Office of the Independent Police Review DirectorToronto Downtown Central COVID-19 -- location is closed, no in-person services * all other service channels, including online, email, fax, mail and phone continue without any service interruptions * details about these servi ...
OmbudService for Life & Health InsuranceToronto Downtown Central Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ...
Ombudsman for Banking Services and InvestmentsToronto Downtown Central Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ...
Ombudsman OntarioToronto Downtown Central COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca Children and Youth Unit will respond to ca ...
Ontario College of PharmacistsToronto Downtown North Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ...
Ontario College of Social Workers and Social Service WorkersToronto Downtown North Provincial regulating body of social workers and social service workers * investigates consumer complaints and concerns
Ontario College of TeachersToronto Downtown Central Regulatory and licensing body * sets standards of practice * accredits teacher education programs and courses * investigates and hears complaints * scholarships
Ontario Energy Board, Consumer RelationsToronto Downtown North COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ...
Ontario Human Rights CommissionToronto Downtown Central Conducts public inquiries * may initiate applications or intervene in cases before the Human Rights Tribunal of Ontario * policy development, research and analysis * public education and training * re ...
Ontario Judicial CouncilToronto Downtown Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a ...
Ontario Motor Vehicle Industry CouncilEast York Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ...
Ontario Public Holidays and Retail Business HolidaysOntario This listing provides information on holidays for employees covered by the Ontario Employment Standards Act and Retail Business Holidays Act Note: The following does not apply to many employees in sec ...
Ontario Securities CommissionToronto Downtown Central Administers and enforces securities legislation
Ontario. Ministry of Government and Consumer Services. Consumer Protection OntarioToronto Downtown Central Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ...
Ontario. Ministry of Labour, Employment StandardsHamilton Central Responsible for the administration and enforcement of the Employment Standards Act, the Industrial Standards Act, the Employment Agencies Act, and the Ontario Government Fair Wage Schedules.
Ontario. Ministry of Labour, Training and Skills Development. Employment Practices Branch, Main OfficeToronto Downtown Central NO WALK-IN SERVICE COVID-19 -- For information on the staged reopening of Ontario workplaces, essential businesses and restrictions, and resources and supports for workers and employers CLICK HERE Ad ...
Ontario. Ministry of Labour, Training and Skills Development. Employment Practices Branch, Central Region West, MississaugaMississauga NO WALK-IN SERVICE COVID-19 -- For information on the staged reopening of Ontario workplaces, essential businesses and restrictions, and resources and supports for workers and employers CLICK HERE Ad ...
Ontario. Ministry of Long-Term Care, No physical address, Long-Term Care ACTION LineToronto Downtown Central A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN ...
Ontario. Ministry of Municipal Affairs and Housing, Hamilton Central - Southern Regional Office, Landlord and Tenant Board (SRO)Hamilton Central During COVID-19 Hamilton tenant by-law complaints can be submitted online . They can also be submitted through phone or e-mail. All in person service counters closed until further notice. A social jus ...
Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement UnitToronto Downtown Central COVID-19 -- no new eviction orders will be issued until further notice and sheriff’s offices will postpone any scheduled enforcement of current eviction orders * tenants must pay rent while an evicti ...
Ontario. Ministry of the Attorney General. Office of the Public Guardian and TrusteeToronto Downtown Central Manages financial and/or personal affairs of persons who are mentally incapable where no one else is able to do so * makes medical treatment decisions for persons who are mentally incapable where no o ...
Ontario.Ministry of the Attorney General, Hamilton Services, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and TrusteeHamilton Central A government agency that protects individuals with mental disabilities, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care f ...
Patient OmbudsmanToronto Downtown Central Works to resolve and investigate complaints regarding services in Ontario in public hospitals, long-term care homes and the home and community care services coordinated by the Local Health Integration ...
Psychiatric Patient Advocate Office, Toronto OfficeNorth York Central Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and Fre ...
Retirement Homes Regulatory AuthorityToronto Downtown Central COVID19 -- daily update of list of retirement homes with active or resolved COVID-19 outbreaks www.rhra.ca/en/covid-19 Regulatory agency licenses retirement homes in Ontario * maintains public regist ...
Royal College of Dental Surgeons of OntarioToronto Downtown North Regulating body of the profession * investigates complaints * website features a listing of dental surgeons practicing in Ontario
Service Canada, Office for Client Satisfaction (The)Ottawa Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknow ...
Social Justice Tribunals OntarioToronto Downtown Central Provide dispute resolution * see separate entries: Child and Family Services Review Board Criminal Injuries Compensation Board Custody Review Board Human Rights Tribunal of Ontario Landlord and Tenant ...
Tarion Warranty CorporationToronto Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario. * Licence new home builders and vend ...
Ten Thousand Villages, OakvilleOakville A store which markets products from handicraft and agricultural organizations based in low income countries * provides consumers around the world with products that have been fairly purchased from sus ...
Travel Industry Council of OntarioMississauga Association that answers consumers' inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. * Claims against the Ontario Travel Compe ...