Services and hours listed on this page may be impacted in response to ongoing COVID-19 restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Operation Come Home

Site: Ottawa - Gloucester St

Contact Information
Office Phone 613-230-4663
Toll Free Phone 1-800-668-4663
Fax 613-230-8223
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Lynda Franc, Director of Programs and Services; Email:
Agency Information
Description (Agency) Employment, education, and support centre for homeless and at-risk youth
Legal Status (50) Non Profit
Established 1971
Primary Executive Elspeth McKay, Executive Director; Email:
Funding Fundraising ; Donations - Charitable Registration Number: 119068997 RR0001
Elections The Board of Directors is elected.
Description and Service Details
Description (Service) COVID-19 (25 Mar 2020) Operation Come Home has closed the centre for the next two weeks. Youth will continue to be supported via phone, text and email with housing, employment, addictions, mental health and more throughout the time the centre is closed. In-person services will be re-assessed on April 8th. As the phones will not be answered during the closure, please email if needed. 
Reunite will still operate, as usual, youth aged 16-24 can still contact Reunite staff at 613-230-4663 if they have a runaway in need of assistance returning back to parent/guardian, Canada wide program Resource Centre. 
Uses a variety of programming designed to assist clients on an individual and personal level. Guides and supports youth based on their dreams, goals, and desires for a better life. 
“Works” Programs: Provide things such as challenge, achievement, independence and reward. These programs typically provide paid opportunities to youth and allow them to further their knowledge or experience in an area of employment or education. Programs include social support. 
“Matters” Programs: Focused on elements that affect quality of life, such as socialization, dignity, friendship, and safety. Each result is different, and the outcomes vary on an individual basis. 
Reunite: Assists youth with returning home to their families across Canada. 
Finance Matters: Six week financial literacy course that provides information on debt, savings, budgeting, credit and credit reports, saving and investing, banking, income and taxes, etc. 
Job Action Project: Provides employment preparation, skills training, work experience (through job placement), support and monitoring for 40 youth facing (and already experiencing) multiple barriers to employment. 
Housing Based Case Management (HBCM) Program: Supported housing program for at-risk and/or homeless youth. Each participant is provided with a housing worker, for up to one year, to assist them in finding and maintaining safe and affordable housing  
Youth in Transition (YIT) and Housing Support Work (HSW) program: housing advocacy, housing search, financial literacy, basic life and tenant skills, goal setting, conflict resolution, pertinent referrals for youth having signed or eligible to sign a Volunteary Youth Services Agreement (VYSA) with the Children's Aid Society (CAS) 
Street Outreach: Front-line, street level outreach and crisis intervention. Offers personal supplies such as mittens, socks, water, and food.
Hours Administration Mon-Fri 8 am-4 pm * program hours vary
Areas Served Ottawa (City of) - and surrounding areas
Eligibility Ages: 16 year(s) - 30 year(s) 
Transient youth between 16-21 years for the Reunite Program * 16-30 years for local programming * 16-25 years for drop-in access * 16-17 years for Youth in Transition (YIT) and Housing Support Work Program with signed Voluntary Youth Services Agreement (VYSA) and no existing housing support
Application Call or drop-in for more information * can self-refer or be referred by an agency
Languages English ; French - partially
Fees None
Site Information
Located In Community Ottawa
Address & Map
150 Gloucester St
Ottawa, ON K2P 0A6
View Google Map
Intersection O'Connor St and Laurier Ave W
Mailing Address PO Box 53157 
Ottawa, ON K1N 1C5
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Community Programs ; Emergency / Crisis ; Employment / Training ; Housing / Shelter ; Mental Health / Addictions ; Youth
HCSD Sub Heading Distress Lines ; Distress Phone Lines ; Drop-In Centres ; In-Person Crisis Resources ; In-Person Specialized Crisis Services ; Job Search Support / Training ; Supportive Housing ; Work Experience ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Distance Education ~ Homeless Youth ; Homeless Drop In Centres ~ Youth ; Homeless Family Reunification Services ; In Person Crisis Intervention ~ Families/Friends of Missing Persons ~ Parents ; Personal Financial Counselling ~ Homeless Youth ; Prejob Guidance ~ Homeless Youth ; Runaway Prevention Programs ; Runaway/Homeless Youth Counselling ; Runaway/Homeless Youth Helplines ; Street Outreach Programs ~ Homeless Youth ; Subject Specific Public Awareness/Education ~ Homelessness Issues ; Supportive Housing for Homeless People ; Work Experience ~ Homeless Youth

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