Hamilton Niagara Haldimand Brant Local Health Integration Network

Site: Burlington - Elizabeth St

Service: Home and Community Care

Memos and Bulletins
Public Comments Complaints process for services provided through Local Health Integration Networks:  
The client's Case Manager (for home care) or Placement Coordinator (for Long-Term Care placement) is required to explain the following review procedure: 
1) client may request review by a Manager 
2) If still unresolved, client may ask for review by the LHIN Ombud  
3) if dissatisfied with the decision of the Ombud, client may appeal to the Health Services Appeal and Review Board (for contact information see separate record here). 
This process may also be supplemented by reporting complaints to the Long-Term Care Action Line (for contact information see separate record here
* Action Line can listen to concerns and mediate disputes between clients and their LHIN and/or service provider, but has limited authority to make decisions on services
Contact Information
Office Phone 905-639-5228
Toll Free Phone 1-800-810-0000
Fax 905-639-8704
E-Mail access@lhins.on.ca
Website www.hnhblhin.on.ca
Social Media Facebook Facebook: www.facebook.com/HNHBLHIN/
Twitter Twitter: twitter.com/HNHB_LHINgage
YouTube YouTube: www.youtube.com/user/hnhblhin
Site Information
Located In Community Central Burlington
Address & Map
440 Elizabeth St, 4th Flr
Burlington, ON L7R 2M1
View Google Map
Intersection Brant St and James St
Physical Access Fully Accessible
Agency Information
Legal Status (50) Non Profit
Established 1997
Primary Executive Donna Cripps, Chief Executive Officer
Funding Provincial - LHINs
Description and Service Details
Description (Service) Plan, integrate, and fund local health care * deliver and coordinate health care support at home, at school, or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or HNHB LHIN community clinic * referral to other community services when appropriate 
Services available to eligible patients may include: 
* nursing 
* nurse practitioner 
* personal support 
* physiotherapy and occupational therapy 
* speech language therapy 
* social work 
* nutrition and food counseling (dietitians) 
* end-of-life care 
* medical supplies and equipment (patient-specific supplies for HNHB LHIN care such as catheters, ostomy bags, or wound care supplies) 
* access to long-term care homes 
* access to supported living (adult day programs, supportive housing, retirement homes, and assisted living) 
* health support in the school 
* specialized services for people living with specific health conditions 
* referral to other community supports 
* Burlington Nursing Care Centre 
Information and Referral offered through My Health GPS, 1-800-810-0000 (available Mon-Sun 8:30 am-8:30 pm): system navigation * access to community resources * assistance with referrals
Hours Burlington office: Mon–Fri 8:30 am-4:30 pm 
My Health GPS: Mon-Sun 8:30 am–8:30 pm
Areas Served Burlington ; Burlington Branch serves the Burlington area of Halton Region * other Branch offices of Hamilton-Niagara-Haldimand-Brant LHIN are located in Hamilton, St. Catharines, Simcoe and Brantford * head office in Brantford
Eligibility People of all ages who are facing the challenges of age, illness, injury, or disability
Application Call * no referral required for most services * referral through school for in-school services
Languages English ; French
Fees None - covered by OHIP
Categories and Classification
Service Categories Case/Care Management ; Home Health Care ; Long Term Care Coordination Centres ; Long Term Care Options Counselling ; Medical Social Work ; Nutrition Assessment Services ; Occupational Therapy ; Palliative Care ; Personal Care ; Physical Therapy ; Respite Care ; Specialized Information and Referral ~ Health Issues ; Speech and Language Pathology ; Student Disability Services

Agency Overview

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