Hamilton Niagara Haldimand Brant Local Health Integration Network

Site: Burlington - Elizabeth St

Service: Home and Community Care

Memos and Bulletins
Public Comments Complaints process for services provided through Local Health Integration Networks:  
The client's Case Manager (for home care) or Placement Coordinator (for Long-Term Care placement) is required to explain the following review procedure: 
1) client may request review by a Manager 
2) If still unresolved, client may ask for review by the LHIN Ombud  
3) if dissatisfied with the decision of the Ombud, client may appeal to the Health Services Appeal and Review Board (for contact information see separate record here). 
This process may also be supplemented by reporting complaints to the Long-Term Care Action Line (for contact information see separate record here
* Action Line can listen to concerns and mediate disputes between clients and their LHIN and/or service provider, but has limited authority to make decisions on services
Contact Information
Office Phone 905-639-5228
Toll Free Phone 1-800-810-0000
Fax 905-639-8704
Website healthcareathome.ca/hnhb
Social Media LinkedIn LinkedIn: www.linkedin.com/company/hnhb-ccac
YouTube YouTube: www.youtube.com/user/HNHBCCAC
Site Information
Located In Community Central Burlington
Address & Map
440 Elizabeth St, 4th Flr
Burlington, ON L7R 2M1
View Google Map
Intersection Brant St and James St
Physical Access Fully Accessible
Agency and Service Names
Alternate Name CCAC ; HNHB CCAC ; LHIN
Agency Information
Legal Status (50) Non Profit
Established 1997
Primary Executive Melody Miles, CEO
Funding Provincial - LHINs
Description and Service Details
Description (Service) Access to health care support at home, at school, or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or LHIN community clinic * referral to other community services when appropriate 
Services available to eligible patients may include:  
Co-ordinate in-home services  
* nursing  
* personal support (bathing, dressing, etc)  
* physiotherapy  
* occupational therapy  
* speech-language therapy  
* social work 
* nutritional counseling 
* medical supplies and equipment  
Specialized Services  
May be available for:  
* acquired brain injury  
* mental health and addictions  
* convalescent care  
* Alzheimer’s disease, related dementias  
* stroke recovery  
* palliative care 
Long Term Care Homes  
LHINs arrange long term care accommodation for those who can no longer live independently 
School Health Support Services  
May be available for children with health needs that impact their ability to learn at school:  
* physiotherapy  
* occupational therapy  
* speech therapy  
* nursing 
Nursing Care Centre (for more information see separate record here
Only by appointment made through your Local Health Integration Centre * assists with:  
* IV therapy  
* wound care  
* rehabilitation 
Information and referral to additional support services available in the community  
* meal programs  
* homemaking  
* caregiver relief 
* transportation services  
* friendly visiting  
* supportive housing  
* adult day programs  
Information and Referral - the healthline.ca provides online access to health care information and services in Ontario (see here), or call the referral phone services at 310-2222 - in English or 310-2272 (CASC) - in French
Hours Burlington branch office: Mon–Fri 8:30 am-4:30 pm 
Telephone inquiries: Mon-Sun 8:30 am–8:30 pm, year round
Areas Served Burlington ; Burlington Branch serves the Burlington area of Halton Region * other Branch offices of Hamilton-Niagara-Haldimand-Brant LHIN are located in Hamilton, St. Catharines, Simcoe and Brantford * head office in Brantford
Eligibility People of all ages who are facing the challenges of age, illness, injury, or disability
Application Call * no referral required for most services * referral through school for in-school services
Languages English ; Interpretive Services
Fees None - covered by OHIP
Categories and Classification
Service Categories Case/Care Management ; Home Health Care ; Long Term Care Coordination Centres ; Long Term Care Options Counselling ; Medical Social Work ; Nutrition Assessment Services ; Occupational Therapy ; Palliative Care ; Personal Care ; Physical Therapy ; Respite Care ; Speech and Language Pathology ; Student Health Programs

Agency Overview

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