Hamilton Niagara Haldimand Brant Local Health Integration Network
Site: Burlington - Elizabeth St
Service: Home and Community Care
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PDF (New Window)| Record #: OAK4397 | Last Full Update: 22 Apr 2020 |
| Memos and Bulletins | |
|---|---|
| Public Comments | Complaints process for services provided through Local Health Integration Networks: The client's Case Manager (for home care) or Placement Coordinator (for Long-Term Care placement) is required to explain the following review procedure: 1) client may request review by a Manager 2) If still unresolved, client may ask for review by the LHIN Ombud 3) if dissatisfied with the decision of the Ombud, client may appeal to the Health Services Appeal and Review Board (for contact information see separate listing here) This process may also be supplemented by reporting complaints to the Long-Term Care Action Line (for contact information see separate listing here) * Action Line can listen to concerns and mediate disputes between clients and their LHIN and/or service provider, but has limited authority to make decisions on services |
| Contact Information | |
| Office Phone | 905-639-5228 |
| Toll Free Phone | 1-800-810-0000 |
| Fax | 905-639-8704 |
| access@lhins.on.ca | |
| Website | www.hnhblhin.on.ca |
| Social Media |  Facebook: www.facebook.com/HNHBLHIN/ Twitter: twitter.com/HNHB_LHINgage YouTube: www.youtube.com/user/hnhblhin |
| Agency Information | |
| Description (Agency) | One of 14 LHINs established across the province to plan, integrate and fund local health care as well as coordinate and deliver home and community care and services |
| Legal Status | (50) Non Profit |
| Established | 1997 |
| Primary Executive | Bruce Lauckner, Chief Executive Officer |
| Funding | Provincial - LHINs |
| Description and Service Details | |
| Description (Service) | Plan, integrate, and fund local health care * deliver and coordinate health care support at home, at school, or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or HNHB LHIN community clinic * referral to other community services when appropriate Services available to eligible patients may include: * nursing * nurse practitioner * personal support * physiotherapy and occupational therapy * speech language therapy * social work * nutrition and food counseling (dietitians) * end-of-life care * medical supplies and equipment (patient-specific supplies for HNHB LHIN care such as catheters, ostomy bags, or wound care supplies) * access to long-term care homes * access to supported living (adult day programs, supportive housing, retirement homes, and assisted living) * health support in the school * specialized services for people living with specific health conditions * referral to other community supports * Burlington Nursing Care Centre Information and Referral offered through My Health GPS, 1-800-810-0000 (available Mon-Sun 8:30 am-8:30 pm): system navigation * access to community resources * assistance with referrals |
| Hours | Burlington office: Mon–Fri 8:30 am-4:30 pm My Health GPS: Mon-Sun 8:30 am–8:30 pm |
| Areas Served | Burlington ; Burlington Branch serves the Burlington area of Halton Region * other Branch offices of Hamilton-Niagara-Haldimand-Brant LHIN are located in Hamilton, St. Catharines, Simcoe and Brantford * head office in Brantford |
| Eligibility | People of all ages who are facing the challenges of age, illness, injury, or disability |
| Application | Call * no referral required for most services * referral through school for in-school services |
| Languages | English ; French |
| Fees | None - covered by OHIP |
| Site Information | |
| Site Location | Downtown Burlington |
| Located In Community | Burlington |
| Address & Map | |
| Intersection | Brant St and James St |
| Physical Access | Fully Accessible |
| Categories and Classification | |
| HCSD Main Heading | Child / Family Services ; Disabilities ; Health Care ; Housing / Shelter ; Older Adults ; Youth |
| HCSD Sub Heading | Children with Disabilities ; Health & Physical Disabilities ; Health and Physical Disabilities ; Help to Find Housing ; Home and Community Care (formerly CCAC) ; Home Support ; Home Support Programs ; Programs for Home Support ; Resources for Children with Disabilities ; Resources for Youth with Disabilities ; Supportive Housing ; Youth with Disabilities |
| Service Categories | Activities of Daily Living Assessment ; Attendant Registries ; Attendant Services for People With Disabilities ; Case/Care Management ~ Brain Injuries ; Home Health Care ; Housing Search Assistance ~ People With Disabilities ; In Home Assistance Registries ; Long Term Care Coordination Centres ; Long Term Care Options Counselling ; Medical Social Work ; Nursing Facility Referrals ; Occupational Therapy ; Personal Care ; Physical Therapy ; Respite Care Registries ; Specialized Information and Referral ~ Health Issues ; Speech and Language Pathology ; Student Disability Services |
