IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Contact Information
Office Phone Administration 416-586-5437
Crisis Phone 1-800-668-6868
Fax 416-586-0651
E-Mail info@kidshelpphone.ca
Website www.kidshelpphone.ca
Primary Contact Mary Grossutti, Senior Manager, Knowledge Mobilization; Email: Mary.Grossutti@kidshelpphone.ca
Agency Information
Description (Agency) Registered Charity
Legal Status (50) Non Profit
Primary Executive Kristen Buckley, Associate Vice President, Knowledge Mobilization & Government Relationships; Email: Kristen.Buckley@kidshelpphone.ca
Description and Service Details
Description (Service) COVID-19 -- Phone counselling supports, including emotional support, information, and referrals * text support including text counselling, information, and referrals

Telephone, text and online (live chat) counselling, information and referral on a wide range of topics * anonymous and confidential * chat available through computer devices (desktop, laptop, tablet), or Always There mobile application (for iOS or Android devices) * Resources Around Me -- national searchable online database of community resource listings

Crisis Text Line -- open to all in crisis, available by texting 686868 (see separate entry)
Hours Telephone Counselling -- Mon-Sun 24 hours * Live Chat Counselling (English) -- Mon-Sun 24 hours * Live Chat Counselling (French) -- Mon-Sun 24 hours * Crisis Text Line -- Mon-Sun 24 hours (see separate entry)
Areas Served Canada
Boundaries Canada
Eligibility Ages: 5 year(s) - 30 year(s) 
 
Children, youth and young adults 5-30 years
Application Call 1-800-668-6868, or text 686868 * for online chat, visit kidshelpphone.ca
Languages English ; French
Fees None
Site Information
Located In Community Toronto Downtown Central
Address & Map
439 University Ave, Suite 300
Toronto, ON M5G 1Y8
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Street parking ; Wheelchair accessible automatic main entrance ; Easy access to elevator
Categories and Classification
HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Distress Lines ; Distress Phone Lines ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Directory/Resource List Publication ~ Youth Issues ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; Post Disaster Mental Health Services ; Specialized Information and Referral ~ Young Adults ; Specialized Information and Referral ~ Youth ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Youth ; Youth Issues Information Services

Agency Overview


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