Canada. Financial Consumer Agency of Canada

Service: Cashing a Government of Canada Cheque

Contact Information
Office Phone Calls from the Ottawa area or from outside Canada 613-960-4666
Toll Free Phone English 1-866-461-3222 * French 1-866-461-2232
TTY Phone Toll free 1-866-914-6097 * for calls from the Ottawa area or from outside Canada 613-947-7771
Fax Toll free 1-866-814-2224 * for calls from the Ottawa area or from outside Canada 613-941-1436
Agency Information
Description (Agency) Federal organization
Legal Status (40) Federal Government
Primary Executive Judith Robinson, Commissioner
Description and Service Details
Description (Service) Information on the right to cash a Government of Canada cheque at any bank for free, even if not a customer of bank * can cash Government of Canada cheque at any branch of a bank in Canada that has tellers  
A bank can refuse to cash a Government of Canada cheque if:  
* bank suspects that it's counterfeit 
* cheque is for more than $1,500 
* cheque has been endorsed or signed by a third-party 
* cheque has been altered in some way 
* cheque is connected with a crime or fraud 
If the bank won’t cash the cheque, it must give a letter saying it won’t do so * in case of a complaint, It must also tell how to contact the Financial Consumer Agency of Canada (FCAC)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application To cash cheque, must show one acceptable piece of identification (ID) * ID must have both photo and signature (e.g. driver’s license or a passport) * if no photo and no signature available, must show two acceptable pieces of ID * may have someone in good standing with the bank or in the community to confirm identity
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
View Google Map
Intersection Kent St and Laurier Ave W
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Services Information and Support ; Government Consumer Protection Agencies

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