Canada. Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

Contact Information
Office Phone English, toll free 1-800-206-7218 * French, toll free 1-800-808-6352
TTY Phone Toll free 1-800-529-3742
Site Information
Located In Community Ottawa (City of)
Address & Map
Ottawa, ON
View Google Map
Physical Access Not Applicable
Agency and Service Names
Alternate Name Assurance emploi ; Compassionate Care Benefit ; EI ; Employment Insurance ; Family Supplement ; HRSDC ; Human Resources and Skills Development Canada ; Job Bank ; My EI Information Online ; Reachback ; ServiceCanada
Former Name Canada. Human Resources and Skills Development Canada ; Canada. Service Canada ; Employment Insurance Benefits ; Human Resources Development Canada ; Special Unemployment Insurance Benefits
Agency Information
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Temporary financial assistance and support in finding new employment * able-bodied claimants must be seeking employment to remain eligible

Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $42,300 in 2009 * maximum weekly benefit $447 * claimants may earn up to 25% of regular benefits or $50 per week (whichever is higher) without a reduction in EI payment * duration of benefits based on insured weeks of work and regional unemployment rate * My EI Information Online -- computer access to claim information

Family Supplement -- for low income families who receive the Canada Child Tax Benefit (see separate entry) * amount based on annual net family income up to $25,921 * entitlement will be added to EI payment

Reachback -- employment assessment and counselling for persons returning to work * includes persons with active EI claims, with a claim that has ended within the last 3 years, or with a maternity/paternity claim that has ended in the past 5 years

Special benefits -- 15 weeks sickness benefits * 6 weeks compassionate care benefits * 15 weeks maternity benefits * 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents * claimants may be able to receive combination of special benefits up to 71 weeks total

Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to a Board of Referees

Job Bank -- online employment information and job postings * employers wishing to list employment opportunities call 1-866-789-1297, fax 1-866-664-2534

Program of Human Resources and Skills Development Canada, delivered by Service Canada
Hours Telephone information service Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Canada
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family

Claimants must have worked a minimum of between 420 and 700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * a minimum of 910 hours of insured employment required if entering workforce for the first time, or if re-entering the workforce after more than a 2-year absence * workers 65 years and older pay EI premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted

Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * just cause includes discrimination, sexual harassment, working conditions that constitute a danger to health and safety, significant modification of terms and conditions respecting wages or salary, leaving to care for child or immediate family member, major changes in work duties
Application Application forms available online, by phone or in person at Service Canada sites – see separate entries

Records of Employment from previous employers should be submitted immediately after employment has ended, to have the claim considered from the last day worked * the first 2 weeks of the claim are a waiting period for which no benefits are paid * claimants' report cards must be correctly completed to generate payment (exemptions available for compassionate care benefit claimants)
Languages English ; French
Categories and Classification
Service Categories Career Change Counselling ; Employment Insurance ; Job Information ~ Internet Information Resources ; Vocational Assessment

Agency Overview

Locations for this Service

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