IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services

Memos and Bulletins
Public Comments Services altered in response to COVID-19 (Coronavirus) 
 
In-person visits are now available, only at the Burlington location and by appointment only 
* for more information see website 
 
Virtual Walk-in Clinic is open and accessible Mon to Wed, 9 am–3 pm by calling the Access Line 
* in-person appointments available through the Access line 
 
For access to all ROCK services, please call the Access Line at 289-266-0036 
* line is live-answered Mon to Fri, between 9 am-5 pm  
 
If you are in crisis, contact ROCK's 24/7 Crisis Line at 905-878-9785
Contact Information
Office Phone 289-266-0036
Crisis Phone Mon-Sun 24 hours 905-878-9785
Fax 905-681-7477
Website rockonline.ca
Social Media Facebook Facebook: www.facebook.com/ROCKreachout/
Instagram Instagram: www.instagram.com/rockreachout/
Twitter Twitter: twitter.com/ROCKreachout
Primary Contact Burlington Office; Phone: 905-634-2347
Agency Information
Description (Agency) A multi-service registered charity, that is the Lead agency for child and youth mental health service in Halton, as appointed by the Ministry of Child and Youth Services. Services are for children in Halton from birth-18 years and their families who are experiencing emotional, behavioural, developmental, learning and/or social difficulties.
Legal Status (50) Non Profit
Primary Executive Kirsten Dougherty, Chief Executive Officer; Phone: 905-634-2347
Funding Provincial ; Fundraising ; Donations ; United Way - Halton & Hamilton ; Fees
Description and Service Details
Description (Service) Services altered in response to COVID-19 (Coronavirus) 
 
In-person visits are now available, only at the Burlington location and by appointment only 
* for more information see website 
 
Virtual Walk-in Clinic is open and accessible Mon to Wed, 9 am–3 pm by calling the Access Line 
* in-person appointments available through the Access line 
 
For access to all ROCK services, please call the Access Line at 289-266-0036 
* line is live-answered Mon to Fri, between 9 am-5 pm  
 
If you are in crisis, contact ROCK's 24/7 Crisis Line at 905-878-9785 
 
----------------------------------------------- 
 
Mental Health services 
Brief services:  
Walk-in counselling clinic 
 
Brief therapy  
* two to three sessions of therapy 
 
Counselling and therapy service: 
Group therapy  
* therapist works with groups of children or caregivers with similar needs to help them deal with specific challenges  
 
Intergenerational Trauma Treatment Program  
* three-stage program for caregivers and families of children who have experienced trauma  
* helps caregivers understand, cope with, and resolve the impact of trauma on their child and family  
 
Therapy 
* assists individuals and families in making desired changes in their lives 
* can lead to an overall improvement as they find ways to manage current problems, immediate crises, or long-term difficulties 
 
Crisis services: 
Crisis Response Program 
* provides immediate outreach for children and youth, their caregivers, and community members  
* Crisis Response number is 905-878-9785 and is connected to the Monday-Sunday 24 hour answering service  
* callers will then be connected with a crisis counsellor as soon as possible  
 
Family and caregiver skills building support 
Autism and Behavioural Services 
 
Behaviour Consultation and Intervention:  
* available to both parents and child care staff when there is a concern regarding the child's behaviour  
 
Intensive Treatment services:  
Intensive Child and Family services  
* an in-home and/or community counselling and support program for children, youth and their families where there is risk of family breakdown, harm, or loss of school placement  
 
Residential services 
Aberdeen House  
 
Specialized consultation and assessment services: 
Psychology services  
* psychological assessments/consultations are considered for children and youth when there is a concern about learning, developmental, cognitive and/or social emotional functioning  
* process may consist of interviews with parents and other professions, observation, and individual testing  
 
Targeted prevention services: 
Youth Aiding Youth (YAY) 
* a prevention/early intervention program that serves young children who are identified as being "at risk” of developing mental health issues  
* overall goals are to help build on the children's self-esteem and social skills through a variety of programs including:  
Mentoring program:  
* matches volunteers ages 16-24 on a one to one basis with at-risk children ages 6-12  
Social skills development groups:  
* matches volunteers ages 16-24, on a one to one basis with at-risk children ages 6-12  
Social skills Summer Camps (week long):  
* offered at a fee of $150 for the week and is held 3 times, at various locations throughout the summer  
* traditional day camp program with a focus on social skills development for children between the ages of 6-10 years  
 
Child and Family Outreach and Support Program (C-FOSP) 
* available to infants and children residing in Halton and enrolled in a licensed childcare centre (not yet eligible for full-day kindergarten) or attending a licensed before and after school program (up to age 12)  
Services include:  
* behaviour consultation and support services  
* psychology services  
* therapy services  
* occupational therapy for children newborn to just before school age  
 
Prevention/early intervention programs 
Burlington Our Community Cares (community centres) 
* program works within the community to empower people and to help build skills in adults and children who are at risk for mental health problems  
* locations at Burloak and Warwick-Surrey housing developments in Burlington 
 
EarlyON Child and Family Centre Burlington 
* offers a variety of programs and services to families with children ages 0-6 years  
 
Family engagement initiative 
* creates a place for families who have been impacted by a child or youth's mental health challenges to share their experiences, network with other families, and have a positive impact on services and programs in the community  
 
Positive Space Network: 
* a network of community social service agencies and local businesses working together to create safe and inclusive spaces for the LGBTQ+ populations of Halton 
 
Danielle's Place - Eating Disorder Support and Resource Centre 
* provides prevention and early intervention programming in order to best support those up to age 17 struggling with disordered eating, self esteem and body image 
* supports can include groups, workshops and yoga 
 
* see the listings for the Milton Office and Oakville Office for information on programs and services at these locations
Hours Office  
* Mon-Fri 9 am-5 pm 
 
Walk-in clinic 
* Wed 12 noon-8 pm (last appointment at 6:30 pm)
Areas Served Halton Region
Eligibility Ages: 17 year(s) and under 
 
Admission for service is prior to the youth's 18th birthday
Application Self or professional referrals, call the Live Answer line, 289-266-0036
Languages English ; Interpretive Services
Fees Service
Site Information
Located In Community Burlington
Address & Map
471 Pearl St
Burlington, ON L7R 4M4
 
View Google Map
Intersection Brant St and New St
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Community Mental Health ; Distress Lines ; Distress Phone Lines ; Parent / Child Programs ; Recreation for Children / Families ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Care Mental Health Consultation Programs ; Child Care Provider Training ; Child Guidance ; Community Mental Health Agencies ~ Youth ; Family Counselling ; Mental Health Crisis Lines ~ Families ; Mental Health Crisis Lines ~ Youth ; Mental Health Evaluation ~ Youth ; Parent/Child Activity Groups ; Parenting Skills Classes

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