Site: Guelph / Wellington / Dufferin - No Physical Address

Service: Distress Centre

Contact Information
Office Phone Distress Line - 24 hrs 519-821-3760 * 1-888-821-3760  
TeleConnect - call out 3:30 - 6:30 pm daily 519-821-3761 ex 218 
Emergency Shelter Resource Line - 24 hrs 519-767-6594  
TeleCheck for residents of Dufferin County 519-415-3763
Toll Free Phone 1-877-822-0140
Fax 519-821-8190
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
Primary Contact Cheri Herdman, Volunteer Coordinator; Phone: 519-821-3761 ext 215
Alternate Contact Judith Rosenburg, Community Engagement Coordinator; Email:
Volunteer Coordinator Cheri Herdman; Phone: 519-821-3761 ext 215
Agency Information
Description (Agency) Confidential 24 hour support, referral and crisis assistance telephone service for individuals.
Legal Status (50) Non Profit
Established 1960
Funding Provincial - Ontario Ministry of Health & Long-Term Care (Crisis Line only) ; Donations ; United Way
Description and Service Details
Description (Service) Programs offered: 
Distress Line: trained volunteers provide 24 hour 7 day/week telephone listening, support, referral and crisis assistance service for all ages * calls are conducted in an atmosphere of confidentiality, anonymity and impartiality. 
TeleConnect: is a call out service to support individuals towards their personal and wellness goals.  
Emergency Shelter Line: telephone service for anyone in need of safe, emergency temporary shelter.  
TeleCheck: check-in call seven days a week (including holidays) offering assurance and security to seniors in Dufferin County.
Hours Mon-Sun 24 hours
Areas Served Dufferin County ; Guelph ; Wellington County
Eligibility No restrictions
Application Call for information
Languages English
Fees None
Site Information
Located In Community Guelph
Mailing Address PO Box 1027 
Guelph, ON N1H 6N1
Physical Access Not Applicable - phone support only
Categories and Classification
HCSD Main Heading Disabilities ; Emergency / Crisis ; Health Care ; Mental Health / Addictions ; Older Adults
HCSD Sub Heading Distress Lines ; Distress Phone Lines ; Home Support ; Home Support Programs ; Programs for Home Support
Service Categories General Crisis Intervention Hotlines ; Shelter Information Lines ; Telephone Reassurance

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