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Ontario. Ministry of Labour, Training and Skills Development. Employment Practices Branch

Site: Central Region West, Mississauga

Service: Ontario. Ministry of Labour, Training and Skills Development. Employment Practices Branch, Central Region West, Mississauga

Contact Information
Office Phone Mississauga Office: 905-273-7800; GTA Employment Standards Call Centre: 416-326-7160
Toll Free Phone Employment Standards Call Centre: Mississauga Office 1-800-268-2966 ; Employment Standards Call Centre 1-800-531-5551
TTY Phone Employment Standards Call Centre: 1-866-567-8893
Fax 905-615-8853
Primary Contact Melissa Faber, Director of Employment Standards; Phone: 416-326-7004; Email:
Agency Information
Description (Agency) Administers and enforces the Employment Standards Act, 2000
Legal Status (30) Provincial Government
Description and Service Details
Description (Service) NO WALK-IN SERVICE

Administers and enforces the Employment Standards Act, 2000

For a guide to the Employment Standards Act, 2000, including COVID-19 amendments and new regulations CLICK HERE

For information on the Infectious Disease Emergency Leave CLICK HERE

Provides for minimum terms and conditions of employment
  • sets out maximum number of hours that can be worked in a day or week, minimum daily, weekly or biweekly rest periods, and rules for overtime pay
Establishes minimum wage -- general rates Oct 1, 2021: $14.35 per hour, students under 18 years $13.50 per hour, liquor servers $12.55 per hour
  • establishes vacation pay and paid public holidays -- New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day, Boxing Day
  • Prohibits unequal pay for equal work on the basis of sex
  • prohibits discrimination on bases such as sex, age or marital status in employer-provided benefit plans
  • establishes entitlement to various categories of leave such as sick leave, pregnancy and parental leave, caregiver leave, or personal emergency leave
  • 8 days unpaid emergency leave per calendar year (3 days for personal illness; 3 days for family responsibilities such as illness of child or spouse; 2 days for bereavement leave)
  • forbids lie detector testing
  • obliges employers to provide notice of termination or pay in lieu
  • obliges employers to provide severance pay to terminated employees when applicable
  • permits retail store workers to refuse work on Sunday and public holidays under particular circumstances
  • protects the rights of domestic workers and homeworkers
It's Your Job, -- information on employment standards and occupational health and safety for workers under 25 years and new workers
Hours Mon-Fri 8:30 am-5 pm
Areas Served Dufferin County ; Halton Region ; Peel Region
Eligibility Employees, including temporary foreign workers, or employers
Application No walk in service ; call for information ; online information or claim filing at
Languages Other - other languages may be available
Site Information
Located In Community Mississauga
Address & Map
Erindale Corporate Centre; 1290 Central Pkwy W
4th Fl
Mississauga, ON
Canada L5C 4R3
View Google Map
Intersection Erindale Station Rd and Burnhamthorpe Rd W
Physical Access Not applicable - no walk-in service
Categories and Classification
HCSD Main Heading Employment / Training ; Government / Legal
HCSD Sub Heading Consumer Protection / Complaints ; Occupational Health and Safety
Service Categories Labour Standards and Practices ; Occupational Health and Safety ; Provincial/Territorial Government Departments ~ Labour Issues

Agency Overview

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