Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information and any vaccination requirements that may be in place.

Polycultural Immigrant and Community Services

Site: Mississauga Office

Service: Polycultural Immigrant and Community Services, Mississauga Office

Contact Information
Office Phone 905-403-8860
Toll Free Phone 1-844-493-5839
Fax 905-823-6760
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Ali Salha, Manager, Programs and Services; Phone: 905-403-8860 ext 5229; Email:
Agency Information
Legal Status (50) Non Profit
Funding United Way - United Way Greater Toronto
Description and Service Details
Description (Service) COVID19 -- all offices are open for appointments, services are offered remotely over the phone, zoom, email
  • call 1-844-493-5839
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Settlement services -- needs assessment, information and referral to community and social services
  • support with finding housing, child care, registering children in school and health care
  • help filling out government forms including housing and immigration sponsorship forms
  • community support through volunteer befriending, conversation circles to practice English
  • help with connecting to language classes
  • workshops to reduce stress of adjusting to Canadian culture
Supportive counselling -- provides short-term counselling for difficulties adjusting to life in Canada and assistance in overcoming challenges, call 905-403-8860 ext 5253

Peel Halton Integrated Services Reception Centre

Resettlement Assistance Program (RAP) -- needs assessment, including emergency needs
  • life skills support including orientation in clients' language on a variety of topics, such as federal and provincial programs and services, health care issues, managing money, education system, family life, employment
  • referrals to community services and other settlement programs
  • assistance with searching for, viewing, selecting, and moving into permanent accommodations
Commissioner of Oaths -- for verifying documents

Enhanced Language Training (ELT) -- sector specific language training and career orientation for information technology, engineering, business administration, customer service, accounting and finance, sales and marketing, teaching, human resources, life sciences and social work
  • individual counselling and action plan development, volunteer placement, mentoring, networking, resume and interview preparation
Language Instruction for Newcomers to Canada (LINC) in English, upon assessment by the Centre for Education and Training (TCET) -- see separate entry, classroom
  • AnyWhere ESL Program, online ESL courses
Settlement Workers in Schools (SWIS) -- assists newcomer students and their families with settling into schools and the community
  • outreach program based in elementary and secondary schools from mid-August to end of June
Youth Achievers leadership program -- for youth 6-12 years of age

New Horizons Program for Seniors -- social and recreational activities
Hours Mon-Fri 8:30 am-4:30 pm * also by appointment Mon 4:30-6 pm
Areas Served Halton Region ; Peel Region
Boundaries RAP -- Peel and Halton regions * other services southwest Mississauga -- Hwy 401 (north) to Queen Elizabeth Way (south), Winston Churchill Blvd (west) Hurontario Rd (east)
Eligibility All newcomers including permanent residents and Convention refugees * RAP -- government assisted refugees

Residency Requirements: RAP -- Peel and Halton regions * other services southwest Mississauga -- Hwy 401 (north) to Queen Elizabeth Way (south), Winston Churchill Blvd (west) Hurontario Rd (east)
Application Call for information * Resettlement Assistance Program (RAP) -- by referral
Languages Albanian; Arabic; Chinese (Cantonese); Chinese (Mandarin); English; Hindi; Pashto; Polish; Punjabi; Spanish - SWIS service only; Urdu
Fees Service - for Commissioner of Oath ; None - for Settlement Services
Site Information
Located In Community Mississauga
Address & Map
Sheridan Centre; 2225 Erin Mills Pkwy
Mississauga, ON
Canada L5K 1T9
View Google Map
Intersection Erin Mills Pkwy and Queen Elizabeth Way
Mailing Address Sheridan Mall; Box 210, 2225 Erin Mills Pkwy 
Mississauga, ON 
Canada L5K 1T9
Physical Access Designated parking at entrance ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Wheelchair accessible washroom, assistance needed with door
Categories and Classification
HCSD Main Heading Community Programs ; Government / Legal ; Newcomers ; Older Adults ; Sports / Recreation
HCSD Sub Heading All Sports ; Community and Recreation Centres ; Community Legal Services ; English as a Second Language ; Newcomer Settlement Services ; Older Adult Recreation Resources ; Other Sports ; Recreation for Older Adults ; Refugees
Service Categories Adult Mentoring Programs ~ Immigrants/Refugees ; Certificates/Forms Assistance ~ Immigrants/Refugees ; Commissioner of Oaths ; Conversation Partners ; Cultural Transition Counselling ; English as a Second Language ; General Recreational Activities/Sports ~ Older Adults ; Leadership Development ~ Adolescents ; Neighbourhood Multipurpose Centres ~ Immigrants/Refugees ; Newcomer Settlement Services ~ Families ; Resettlement Assistance Program ; Specialized Information and Referral ~ Immigrants/Refugees ; Vocational English as a Second Language ~ Architecture and Engineering Occupations ; Vocational English as a Second Language ~ Business and Financial Services Occupations ; Vocational English as a Second Language ~ Clerical/Administrative Support Occupations ; Vocational English as a Second Language ~ Health Care Occupations ; Vocational English as a Second Language ~ Information Technology Occupations

Agency Overview

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