Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Contact Information
Office Phone Toll free 1-877-249-2782 (1-877-249-CRTC)
TTY Phone TTY 1-877-909-2782 (1-877-909-CRTC)
Fax 819-994-0218
Website www.crtc.gc.ca
Social Media Facebook Facebook: www.facebook.com/crtceng
RSS RSS: www.crtc.gc.ca/eng/rss/feeds-fils.htm
Twitter Twitter: twitter.com/@CRTCeng
YouTube YouTube: www.youtube.com/user/CRTCgcca/feed
Agency Information
Description (Agency) An agency in the 211 Eastern Region service area.
Legal Status (40) Federal Government
Primary Executive Ian Scott, Chairperson and Executive Officer
Funding Federal
Description and Service Details
Description (Service) Department that supervises and regulates broadcasters, including TV services, AM and FM radio stations, and the companies that bring these services * also regulates telecommunications carriers, including major telephone companies 
* issues, renews and amends broadcasting licences 
* issues licences for international telecommunications services whose networks allow telephone users to make and receive calls outside of Canada 
* promotes compliance with the Unsolicited Telecommunications Rules, including the National Do Not Call List and Canada’s anti-spam legislation (see separate listings) 
* makes decisions on mergers, acquisitions and changes of ownership in the broadcasting sector 
* approves tariffs and certain agreements for the telecommunications sector 
* encourages competition in telecommunications markets 
* responds to requests for information and concerns about broadcasting and telecommunications issues
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions
Application Call, use the chat feature on the "Contact Us" part of the website, or visit the website for more information

Complaints: some complaints should be directed to the Commissioner for Complaints for Telecommunications Services (CCTS) instead of the CRTC * visit the Make a complaint section on the website to direct a concern appropriately
Languages English ; French
Fees None
Site Information
Located In Community Gatineau
Address & Map
Les Terrasses de la Chaudière, Central Building
1 du Portage Dr
Gatineau, QC J8X 4B1
View Google Map
Intersection Eddy St and Laurier St
Mailing Address c/o Canadian Radio-television and Telecommunications Commission 
Ottawa, ON K1A 0N2
Physical Access Unknown
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Cell Phone Complaints ; Communications Regulation ; Internet Service Provider Complaints ; Occupational/Professional Licensing and Certification ; Radio Complaints ; Television Complaints ; Utility Service Complaints

Agency Overview

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.