Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Service Canada

Site: Mailing Address - Ottawa - Office for Client Satisfaction (The)

Service: Office for Client Satisfaction (The)

Contact Information
Office Phone Toll free 1-866-506-6806
TTY Phone Toll free 1-866-506-6803
Fax Toll free 1-866-506-6802
Website www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html
Agency Information
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknowledged within 24 hours of receipt and addressed within seven working days (in most cases) * strictly focused on programs and services delivered by Service Canada 
This form is not to: assist with the reconsideration or appeals processes for decisions that relate to Employment Insurance, the Canada Pension Plan, or the Old Age Security Program * speed up or influence in any way the application or payment process for a Service Canada program on a client's behalf * assist with or make enquiries on a client's behalf regarding any other process for programs or services offered by other federal government departments, or provincial or municipal governments
Hours Online Form Mon-Sun 24 hours
Areas Served Canada
Eligibility No restrictions * must have first tried to resolve the issue(s) with the responsible Service Canada representative, supervisor, or manager whenever possible before accessing this service
Application Feedback form available on website
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
View Google Map
Mailing Address PO Box Mail Drop 318 
140 promenade du Portage, Floor 3 
Gatineau, QC K1A 0J9
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Government Complaints/Government Ombudsman Offices

Agency Overview

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