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PDF (New Window)| Record #: OAK9095 | Last Full Update: 20 Sep 2021 |
| Contact Information | |
|---|---|
| Crisis Phone | Mon-Sun 24 hours 9-1-1 |
| Website | www.haltonpolice.ca/en/about-us/contact-us.aspx |
| Agency Information | |
| Legal Status | (20) Regional Government |
| Established | 2015 |
| Funding | Regional / Municipal |
| Description and Service Details | |
| Description (Service) | A service that provides easier access for deaf, deafened, hard of hearing and speech impaired (DHHSI) community members to communicate with emergency services. * provides 9-1-1 call centres with the ability to converse with a DHHSI person during an emergency, using text messaging To initiate this service, DHHSI persons must: * have a compatible cell phone and active wireless subscription - generally, 3G, 4G and GSM phones will support T9-1-1 * it is recommended that users contact their wireless provider to confirm their cell model is supported * to register for Text With 9-1-1, contact your wireless service provider To use this service: * users will continue to call 9-1-1 * a text sent to the digits 9-1-1 will not be delivered to emergency services * as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service * if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone * for more information visit textwith911.ca/ |
| Hours | Mon-Sun 24 hours |
| Areas Served | Halton Region |
| Eligibility | * must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada * be registered for Text With 9-1-1 with a wireless service provider AND * must have an eligible cell phone before being able to utilize this service * this includes the ability to send and receive text messages * information on cell phones that meet Text With 9-1-1 requirements are available on your wireless service provider’s website |
| Application | Contact your wireless service provider to register for service |
| Languages | English |
| Fees | None |
| Site Information | |
| Located In Community | Oakville |
| Address & Map | Oakville, ON |
| Physical Access | Not Applicable - telephone resource |
| Categories and Classification | |
| HCSD Main Heading | Disabilities ; Health Care |
| HCSD Sub Heading | Assistive Devices ; Health & Physical Disabilities ; Health and Physical Disabilities |
| Service Categories | 911 Services ~ Communication Impairments ; 911 Services ~ Hearing Loss ; Specialized Telecommunications Equipment ~ Hearing Loss |