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Halton Regional Police Service

Site: Telephone Service

Service: Text With 9-1-1

Contact Information
Crisis Phone Mon-Sun 24 hours 9-1-1
Agency Information
Legal Status (20) Regional Government
Established 2015
Funding Regional / Municipal
Description and Service Details
Description (Service) A service that provides easier access for deaf, deafened, hard of hearing and speech impaired (DHHSI) community members to communicate with emergency services. 
* provides 9-1-1 call centres with the ability to converse with a DHHSI person during an emergency, using text messaging 
To initiate this service, DHHSI persons must: 
* have a compatible cell phone and active wireless subscription - generally, 3G, 4G and GSM phones will support T9-1-1 
* it is recommended that users contact their wireless provider to confirm their cell model is supported 
* to register for Text With 9-1-1, contact your wireless service provider 
To use this service: 
* users will continue to call 9-1-1 
* a text sent to the digits 9-1-1 will not be delivered to emergency services 
* as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service 
* if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone 
* for more information visit
Hours Mon-Sun 24 hours
Areas Served Halton Region
Eligibility * must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada 
* be registered for Text With 9-1-1 with a wireless service provider  
* must have an eligible cell phone before being able to utilize this service * this includes the ability to send and receive text messages 
* information on cell phones that meet Text With 9-1-1 requirements are available on your wireless service provider’s website
Application Contact your wireless service provider to register for service
Languages English
Fees None
Site Information
Located In Community Oakville
Address & Map
Oakville, ON
Physical Access Not Applicable - telephone resource
Categories and Classification
HCSD Main Heading Disabilities ; Health Care
HCSD Sub Heading Assistive Devices ; Health & Physical Disabilities ; Health and Physical Disabilities
Service Categories 911 Services ~ Communication Impairments ; 911 Services ~ Hearing Loss ; Specialized Telecommunications Equipment ~ Hearing Loss

Agency Overview

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