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Halton Regional Police Service

Service: Public Complaints Process

Memos and Bulletins
Public Comments The Halton Regional Police Service (HRPS) is committed to providing our community with the highest quality police service possible, and they hold themselves accountable in everything they do. Public feedback is essential to ensuring that they continue to meet or exceed the expectations of our residents.
Contact Information
Office Phone Non-emergency  
Local 905-825-4777;  
Calling from North Halton 905-878-5511 or 519-853-2111
TTY Phone 1-866-442-5866
Fax 905-825-8447
Social Media Facebook Facebook:
Instagram Instagram:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Primary Contact Insp. Brad Brand; Phone: 905-847-4747 ext 4739; Email:
Agency Information
Legal Status (20) Regional Government
Funding Regional / Municipal ; Provincial
Description and Service Details
Description (Service) There are two types of complaints: 
* against the policies of, or services provided by, the Halton Regional Police Service 
* against the conduct of a Halton Regional Police Service officer 
Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or if they cannot attend their district station. 
Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.
Hours Administration Mon-Fri 8 am-4 pm
Areas Served Halton Region
Eligibility No restrictions
Application Call for information
Languages English ; French ; Interpretive Services
Fees None
Site Information
Located In Community Oakville
Address & Map
Halton Regional Police Service Headquarters
2485 North Service Rd W
Oakville, ON L6M 3H8
View Google Map
Intersection Bronte Rd S (Regional Rd 25) and North Service Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Law Enforcement Complaints ; Municipal Police

Agency Overview

Locations for this Service

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