Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Memos and Bulletins
Public Comments Press "0" to speak directly with an officer. You can only do this after selecting one of the 4 options given. 
People claiming to work for the CBSA are contacting victims by phone, email, text and other means to lure them into providing personal information. This is a scam. The CBSA never requests social insurance or credit card numbers by telephone or email.
Contact Information
Office Phone Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064
TTY Phone 1-866-335-3237
E-Mail contact@cbsa.gc.ca
Website www.cbsa.gc.ca/contact/bis-sif-eng.html
Social Media Facebook Facebook: www.facebook.com/CanBorder/
Instagram Instagram: www.instagram.com/canborder/?hl=en
LinkedIn LinkedIn: ca.linkedin.com/company/cbsa-asfc
Twitter Twitter: twitter.com/CanBorder
YouTube YouTube: www.youtube.com/user/CanBorder
Agency Information
Description (Agency) Border security information services.
Legal Status (40) Federal Government
Description and Service Details
Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours. The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Hours Automated line Mon-Sun 24 hours  
Live agents Mon-Fri 6 am-10 pm * Sat-Sun, Federal statutory holidays 10 am-6 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English ; French
Fees None
Site Information
Located In Community Niagara Region
Physical Access Not Applicable
Categories and Classification
Service Categories Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information

Agency Overview

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