Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Canada. Health Canada

Service: Medical Devices Hotline

Contact Information
Office Phone 416-973-1600
Toll Free Phone 1-800-267-9675
Fax 416-954-4581
E-Mail hc.meddev-matmed.sc@canada.ca
Website www.hc-sc.gc.ca
Agency Information
Legal Status (40) Federal Government
Description and Service Details
Description (Service) Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical equipment such as x-ray machines and oxygen dispensers. Problems could be minor malfunctions to design flaws and products creating serious health hazards. Also includes syringes, pacemakers, contact lenses, vaporizers, heating pads, rubber gloves, masks, tampons, breast implants or anything sold for therapeutic, contraceptive or diagnostic purposes. 
Calls will be answered on a priority basis.  
One can also contact this office for information about marketing medical devices.
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Boundaries Canada
Eligibility No restrictions
Application Call or visit website
Languages English ; French - mandated
Fees None
Site Information
Located In Community Toronto
Address & Map
2301 Midland Ave
Scarborough, ON M1P 4R7
Intersection 401 and Midland Ave
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Consumer Product Safety Complaints

Agency Overview

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.