Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Contact Information
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830, Ontario wide
TTY Phone 1-866-411-4211
Fax 416-586-3485
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Facebook: www.facebook.com/OntarioOmbudsman
LinkedIn LinkedIn: www.linkedin.com/company/ontario-ombudsman
Twitter Twitter: twitter.com/ont_ombudsman
YouTube YouTube: www.youtube.com/user/OntarioOmbudsman
Agency Information
Primary Executive Paul Dubé, Ombudsman
Description and Service Details
Description (Service) COVID-19 -- office currently closed to in-person service; phone lines are OPEN -- leave voicemail and staff will do their best to return your call within 2 business days during working hours; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca


Children and Youth Unit will respond to calls from children and youth in care


Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
  • includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions
  • Ontario universities and school boards
  • child protection services (handled by the Children and Youth Unit -- see separate entry)
  • French language services (handled by the French Language Services Unit -- see separate entry)
  • municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Hours COVID-19 -- office currently closed to in-person service

Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database

Residency Requirements: Ontario
Application Complaints can be made online, by phone, email, regular mail, fax or TTY; COVID-19: appointments for in-person complaints suspended until further notice
Languages Other - interpreter service available for most languages
Fees None
Site Information
Located In Community Toronto
Address & Map
483 Bay St
10th Fl, South Tower
Toronto, ON
Canada M5G 2C9
Physical Access Wheelchair accessible automatic main entrance; easy access to elevator; dedicated accessible washroom with all features
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Government Complaints/Government Ombudsman Offices ; School Complaints

Agency Overview


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