Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information and any vaccination requirements that may be in place.

Contact Information
Office Phone Office: 416-586-5437; Crisis: 686868
Toll Free Phone Crisis: 1-800-668-6868
Fax 416-586-0651
Social Media Facebook Facebook:
Instagram Instagram:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Primary Contact Mary Grossutti, Senior Manager, Knowledge Mobilization; Email:
Agency Information
Description (Agency) National support service offering professional counselling, information and referrals and volunteer-led, text-based support to young people in English and French
Description and Service Details
Description (Service) COVID19 Telephone, text, and online counselling and support available including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic via interpreters 
Crisis Text Line open to all in crisis, available by texting 686868 (see separate entry)
Hours Telephone/Text Counselling: Mon-Sun 24 hours Live Chat Counselling (English): Mon-Sun 7 pm-12 midnight Live Chat Counselling (French): Mon-Sun 7 pm-12 midnight Crisis Text Line: Mon-Sun 24 hours (see separate entry)
Areas Served Canada
Eligibility Children, youth and young adults 5-30 years, including newcomers

Age Requirements: Ages: 5 year(s) - 30 year(s);

Residency Requirements: Canada
Application Call 1-800-668-6868, or text 686868, or for online chat visit
Languages Interpreters available for Arabic
Fees None
Site Information
Located In Community Toronto
Address & Map
439 University Ave
Suite 300
Toronto, ON
Canada M5G 1Y8
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Street parking ; Wheelchair accessible automatic main entrance ; Easy access to elevator
Categories and Classification
HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Distress Lines ; Distress Phone Lines ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Directory/Resource List Publication ~ Youth Issues ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; Post Disaster Mental Health Services ; Specialized Information and Referral ~ Young Adults ; Specialized Information and Referral ~ Youth ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Youth ; Youth Issues Information Services

Agency Overview

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