Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Ontario Energy Board

Site: Consumer Relations

Memos and Bulletins
Public Comments COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements
Contact Information
Office Phone 416-314-2455, Greater Toronto Area
Toll Free Phone 1-877-632-2727, Within Ontario
TTY Phone 416-544-5190, Greater Toronto Area -- or within Ontario 1-844-621-9977
Fax 416-440-7656
E-Mail publicinformation@oeb.ca
Website www.oeb.ca
Social Media LinkedIn LinkedIn: www.linkedin.com/company/ontario-energy-board
Twitter Twitter: twitter.com/OntEnergyBoard
YouTube YouTube: www.youtube.com/channel/UC6QMy6MnlLeD5GihI3MbZzA
Agency Information
Primary Executive Susanna Zagar, Chief Executive Officer
Description and Service Details
Description (Service) COVID19 -- Essential operations including responding to consumer inquiries

Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31
  • low-volume, small business customers are also protected by the ban
  • the OEB is calling on distributors to be more flexible on arrears payment arrangements

Time-of-use pricing -- customers on time-of-use (TOU) pricing pay regular rates as of Feb 23, 2021

COVID-19 Energy Assistance Program (CEAP) and COVID-19 Energy Assistance Program for Small Business (CEAP-SB) -- One-time on-bill credit that households, small businesses and charities can apply for to pay down electricity debt
  • apply through your local utility, applications reopened on October 16, 2020 and residential customers do not need to be unemployed to apply
  • for information COVID19 Energy Assistance Program
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Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
  • investigates potential violations and enforces regulations
  • regulates rates charged to customers and regulates rebates to consumers
  • online inquiry and complaint forms
  • online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
  • Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
  • consumer newsletters and brochures
Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following yearAffordability Fund -- assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Open to all

Residency Requirements: Ontario
Application Call, email or visit website, chat available on websiteComplaint or inquiry forms available online
Languages English; French
Site Information
Located In Community Toronto
Address & Map
2300 Yonge St
27th Fl
Toronto, ON
Canada M4P 1E4
Mailing Address Box 2319, 2300 Yonge St 
Toronto, ON 
Canada M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking
Categories and Classification
HCSD Main Heading Government / Legal ; Income Programs
HCSD Sub Heading Assistance Programs ; Consumer Protection / Complaints
Service Categories Consumer Education ~ Utility Issues ; Energy/Water Conservation Improvements ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints

Agency Overview


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