Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program

Contact Information
Office Phone Information Line 416-325-5666 ; Disability Adjudication Unit 416-326-5079 ; Toronto Regional Office 416-325-0500
Toll Free Phone Information Line 1-888-789-4199 * Disability Adjudication Unit 1-888-256-6758
TTY Phone 1-800-387-5559; Disability Adjudication Unit 416-326-3372
Website www.mcss.gov.on.ca/en/mcss/programs/social/odsp
Agency Information
Primary Executive Heather Marton, Senior Program Manager
Description and Service Details
Description (Service) Income Supports:

Health benefits --  prescription drugs, dental care, vision care
  • medical supplies, including diabetic and surgical supplies
  • transportation to medical treatment if cost exceeds $15 per month
  • Pregnancy and Breastfeeding Nutritional Allowance
  • Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics
  • batteries for mobility devices and hearing aids
  • guide dogs
  • Special Diet Allowance may be available
Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit and essential furniture

Employment incentives and benefits --  Employment and Training Start-Up Benefit
  • child care costs
  • Work-related benefit
  • Transitional health benefit
  • Employment Transition Benefit
Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Income Support
Adults 18 years and older with a verified physical or mental disability expected to last a year or more, must live in Ontario and meet financial eligibility criteria
Employment Supports Ontario residents 16 years and older with a physical or mental disability expected to last a year or more

  • it is not necessary to be receiving ODSP income support to be eligible for employment supports
Application Call nearest local office (see separate entries) to arrange a meeting or apply online, those in need of immediate assistance should apply for Ontario Works -- see separate entry Toronto. Employment and Social Services
Languages English; French
Site Information
Located In Community Toronto
Address & Map
375 University Ave
5th Fl
Toronto, ON
Canada M7A 1G1
Physical Access Unknown
Categories and Classification
HCSD Main Heading Disabilities ; Employment / Training ; Income Programs
HCSD Sub Heading Assistance Programs ; Assistive Devices ; Disabilities Employment Program Resources ; Disabilities Employment Programs ; Social Assistance
Service Categories Assistive Technology Expense Assistance ~ Disability Benefit Recipients ; Comprehensive Disability Related Employment Programs ; Government Subsidized Prescription Drug Benefits ~ Disability Benefit Recipients ; Job Training Expense Assistance ~ Disability Benefit Recipients ; Medical Expense Assistance ~ Disability Benefit Recipients ; Provincial/Territorial Government Information Services ~ Disability Benefit Recipients ; Provincial/Territorial Social Assistance Disability Programs Applications ; Service Animal Purchase Assistance ~ Disability Benefit Recipients ; Transportation Expense Assistance ~ Disability Benefit Recipients ; Welfare Fraud Reporting ; Work Related Fee Payment Assistance ~ Disability Benefit Recipients

Agency Overview


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.