Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Bereavement Authority of Ontario

Contact Information
Office Phone Office: 647-483-2645
Toll Free Phone 1-844-493-6356
Fax 647-748-2645
E-Mail info@thebao.ca
Website thebao.ca
Social Media Facebook Facebook: www.facebook.com/BereavementAuthorityofOntario
LinkedIn LinkedIn: ca.linkedin.com/company/bereavement-authority-of-ontario
Twitter Twitter: twitter.com/baontario?lang=en
Primary Contact Carey Smith, Registrar
Agency Information
Description (Agency) Administers provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services
Legal Status (50) Non Profit
Description and Service Details
Description (Service) Responsible for protection of the public interest, regulates and supports
  • funeral, transfer service, cemetery and crematorium sectors
  • inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
  • licensing of cemetery and crematorium operators
  • cemetery and crematorium sales representatives
  • funeral directors and preplanners
  • transfer service operators and sales representatives
  • receives and investigates complaints
  • inspects trust funds for prepaid funerals
  • administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services
Find a Provider service and Consumer Information Guide available online
Hours Mon-Fri 8:30 am:4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website complaint form available online
Languages English; French
Site Information
Located In Community North York Central
Address & Map
100 Sheppard Ave E
Suite 505
Toronto, ON
Canada M2N 6N5
View Google Map
Intersection Yonge St and Sheppard Ave E
Mailing Address 100 Sheppard Ave E 
Suite 505 
Toronto, ON 
Canada M2N 6N5
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking and limited street parking on Kenneth Ave
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Cemetery Complaints ; Directory/Resource List Publication ~ Death and Dying Issues ; Funeral Director Complaints ; Occupational/Professional Licensing and Certification ~ Funeral Directors/Mortuary Service Personnel ; Provincial/Territorial Government Departments ~ Death and Dying Issues

Agency Overview

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