Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

OmbudService for Life & Health Insurance

Contact Information
Toll Free Phone 1-888-295-8112
TTY Phone 1-800-855-0511
Website www.olhi.ca
Primary Contact Glenn O'Farrell, Chief Executive Officer and Ombudsman
Agency Information
Description (Agency) Inquiries and complaints resolution for consumers of life and health insurance products and services
Legal Status (50) Non Profit
Description and Service Details
Description (Service) Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * online insurance finder tool * policy search assistance may be available in locating lost Canadian policies of deceased persons 3 months to 2 years following death -- call or visit website for details * consumer publications



Offices also in Montreal and Edmonton
Hours Mon-Fri 9 am-5 pm
Areas Served Canada
Boundaries Canada
Eligibility Open to all

Residency Requirements: Canada
Application Apply online, or call or visit website for information and help
Languages English; French
Fees None
Site Information
Located In Community Toronto Downtown Central
Address & Map
Toronto, ON
Canada
 
View Google Map
Mailing Address PO Box 7, 401 Bay St 
Toronto, ON 
Canada M5H 2Y4
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Consumer Education ~ Insurance Issues ; Directory/Resource List Publication ~ Insurance Issues ; Government Consumer Protection Agencies ~ Insurance Issues ; Insurance Complaints

Agency Overview


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