Services and hours listed on this page may be impacted in response to ongoing COVID-19 restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Contact Information
Office Phone 416-363-1066
Toll Free Phone 1-877-292-2288
Fax 416-363-2122
Primary Contact Teresa Dremetsikas, Program Manager; Email:
Agency Information
Description (Agency) Medical, mental health and social care * registered charity
Legal Status (50) Non Profit
Primary Executive Mr Mulugeta Abai, Executive Director; Phone: 416-363-1066 * 647-204-4504
Funding Regional / Municipal - Community Service Partnerships (CSP) ; United Way - United Way Greater Toronto
Description and Service Details
Description (Service) COVID19 -- counselling by email, link to health information in multiple languages for COVID-19, no walk-in service

Medical, mental health and social care

Mental health program -- supportive counselling with referral to additional services as appropriate * group programs and drop in * mutual support groups for men, women, children and youth * crisis intervention * professional service coordination among physicians or mental health specialists, lawyers, social workers * legal help

Settlement services -- needs assessment, information and referral, orientation, supportive counselling * support with immigration documents, finding housing, accessing child care, community and social services * community support through volunteer befriending, including interpretation and escort to appointments

Children's program -- specialized settlement services for children and their families to deal with trauma and restore family functioning * homework club

Language and skills training -- English as a Second Language (ESL) * participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry * computer classes

Public education program -- community consultation and public information * International projects

Satellite office at 20 Palace St, Toronto
Hours Mon-Thu 9 am-5 pm, Fri 9 am-4 pm * after hours by appointment
Areas Served Durham Region ; Halton Region ; Peel Region ; Toronto ; York Region
Boundaries Greater Toronto Area
Eligibility Survivors of torture, victims of war and their families
Application Call for appointment
Languages English ; French ; Albanian ; Amharic ; Arabic ; Dari ; Farsi ; Greek ; Italian ; Lingala ; Somali ; Spanish ; Tamil ; Tigrinya ; call to confirm availability
Fees None
Site Information
Located In Community Toronto Downtown Central
Address & Map
194 Jarvis St, 2nd Fl
Toronto, ON M5B 2B7
View Google Map
Intersection Jarvis St and Dundas St E
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms -- call for details
Categories and Classification
HCSD Main Heading Abuse / Assault ; Emergency / Crisis ; Employment / Training ; Government / Legal ; Mental Health / Addictions ; Newcomers
HCSD Sub Heading Community Mental Health ; Computer & Related Technology Classes ; English as a Second Language ; Human Rights ; Immigration / Sponsorship ; In-Person Crisis Resources ; In-Person Specialized Crisis Services ; Interpretation / Translation ; Newcomer Settlement Services ; Refugees ; Victims of Abuse Support Programs ; Victims of Crime Support Programs
Service Categories Abuse/Violence Related Support Groups ~ Torture Survivors ; Case/Care Management ~ Torture Survivors ; Community Mental Health Agencies ~ Torture Survivors ; Community Mental Health Agencies ~ War Victims ; Computer and Related Technology Classes ~ Torture Survivors ; Crime Victim/Witness Counselling ~ Torture Survivors ; Cultural Transition Counselling ~ Torture Survivors ; English as a Second Language ~ Torture Survivors ; General Medical Care ~ Torture Survivors ; Immigrant/Newcomer Accompaniment Programs ~ Torture Survivors ; In Person Crisis Intervention ~ Torture Survivors ; International Human Rights Programs ; Interpretation/Translation ~ Torture Survivors ; Newcomer Settlement Services ~ Children ~ Torture Survivors ; Newcomer Settlement Services ~ Torture Survivors ; Refugee Claims Legal Assistance ~ Torture Survivors ; Specialized Information and Referral ~ Immigrants/Refugees ; Subject Specific Public Awareness/Education ~ Human Rights Issues

Agency Overview

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