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Canada. Financial Consumer Agency of Canada

Service: Cashing a Government of Canada Cheque

Contact Information
Office Phone Calls from the Ottawa area or from outside Canada 613-960-4666
Toll Free Phone English 1-866-461-3222 ; French 1-866-461-2232
TTY Phone Toll free 1-866-914-6097 ; for calls from the Ottawa area or from outside Canada 613-947-7771
Fax Toll free 1-866-814-2224 ; for calls from the Ottawa area or from outside Canada 613-941-1436
E-Mail info@fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency/services/banking/cashing-government-cheque.html
Agency Information
Description (Agency) Organization that ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities
Legal Status (40) Federal Government
Primary Executive Judith Robinson, Commissioner
Funding Federal
Description and Service Details
Description (Service) Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank 
A bank can refuse to cash a Government of Canada cheque if:  
* bank suspects that it is counterfeit 
* cheque is for more than $1,500 
* cheque has been endorsed or signed by a third-party 
* cheque has been altered in some way 
* cheque is connected with a crime or fraud 
If the bank refuses to cash the cheque, it must give a letter saying so * in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Individuals must:
* show one piece of identification (ID) with both photo and signature (for example: driver’s license or passport)

* show two pieces of acceptable ID * a full list of acceptable IDs is available on the website

* show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
View Google Map
Intersection Kent St and Laurier Ave W
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Services Information and Support ; Government Consumer Protection Agencies

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