Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information and any vaccination requirements that may be in place.

Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

Contact Information
Office Phone Toll Free 1-800-206-7218; 1-800-808-6352
Toll Free Phone 1-800-808-6352
TTY Phone Toll free: 1-800-529-3742
Social Media LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Agency Information
Description (Agency) Service delivery network for federal programs and services
Description and Service Details
Description (Service) Temporary financial assistance and support in finding new employment
  • able-bodied claimants must be seeking employment to remain eligible
Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $53,100 in 2019
  • maximum weekly benefit of $562 * duration of benefits based on insured weeks of work and regional unemployment rate
Family Supplement: for low income families who receive the Canada Child Benefit
  • amount based on annual net family income up to $25,921 and on the number of children in the family and their ages
  • entitlement will be added to EI payment
Special Benefits:
  • sickness benefits
  • compassionate care
  • benefits for the self-employed
  • benefits for Canadians living abroad
  • family caregiver benefit for children
  • family caregiver benefit for adults
  • fishing benefits
Maternity or parental benefits 
  • 15 weeks maternity benefits
  • 35 week standard parental benefits which can be shared by the two parents (children born or adopted)
  • 61 weeks extended parental benefits which can be shared by both parents (children born or adopted)
Canada Recovery Benefit
  • EI claimants who exhaust 50 weeks of EI without enough insurable hours for a new EI claim can also apply for up to 4 weeks of the Canada Recovery Benefit between September 26, 2021 and October 23, 2021.

A number of EI temporary measures terminate for new claims after September 25, 2021. For example, a new EI claimant will not be covered by the temporary 120-hour qualifying rule. Rather, they will require 420 hours for Regular and Special EI benefits. The temporary minimum benefit is now extended for new claims until November 20, 2021 - but at $300 weekly (not the current $500)

Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to the Social Security Tribunal of Canada (

Benefits related to Coronavirus (COVID-19): Employment Insurance Canada Dedicated Phone Line for those in quarantine seeking to have the one week EI sickness benefits waiting period waived, call 1-833-381-2725 (toll-free) or 1-800-529-3742 (TTY)
  • for more information from Employment and Social Development Canada regarding the Employment Insurance sickness benefits for those affect by COVID-19: Click Here
  • for individuals without access to the Internet, or facing other barriers, a Service Canada Outreach Support Centre is available by phone at 1-877-355-2657 Mon-Fri 8:30 am to 4 pm
Hours Telephone information service Mon-Sun 24 hours
call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Canada
Application Apply online at * it takes approximately 60 minutes to complete the applicationA checklist of information needed to apply and of when to apply is available on the websiteA benefits finder is also available on the website
Languages English; French
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading COVID-19 ; Employment / Training ; Income Programs
HCSD Sub Heading Career Counselling ; Employment Insurance (EI) ; Information & Referral Resources ; Social Assistance
Service Categories Career Change Counselling ; Employment Insurance ; Employment Insurance ~ COVID-19 ; Job Information ; Vocational Assessment

Agency Overview

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