Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.

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Programs that attempt to reduce the incidence of intimidation, property crimes and violence against individuals on the basis of their real or perceived race, religion, ethnicity, national origin, gender, sexual orientation, gender identity or disability through a variety of educational interventions that focus on making people aware of the problem, encouraging people to actively condemn behaviours that promote hate crimes, and helping to develop cultural sensitivity in communities that are experiencing tension or where incidents have already occurred.

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Programs that provide a hotline, website or other mechanisms that the public can use to anonymously report information about the activities of individuals who have planned or committed acts of violence or intimidation against people on the basis of their real or perceived race, religion, ethnicity, national origin, gender, sexual orientation, gender identity or disability. Hate crimes have an impact that lingers, and extends beyond the specific victim. They make members of minority communities fearful, angry and suspicious, and raise tensions that can divide and polarize neighbourhoods, towns and cities.

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Programs developed and staffed by former refugees and immigrants that help newly arrived people from their previous country or region of residence begin a new life in Canada. Mutual assistance associations address the unique cultural needs of the specific immigrant/refugee population they serve and provide a variety of services including cultural adjustment support, English or French language instruction, interpretation/translation services, housing and employment assistance, transportation, clothing and furniture, as needed, small business development assistance and help in accessing other social services.

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Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.

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Programs that provide emotional support, information and guidance in a variety of settings for individuals, often refugees or other immigrants, who are experiencing stress, confusion and other feelings which result from difficulty adjusting to the language, customs, values and other aspects of a culture that is different than their own. Counselling may be available in the individual's primary language.

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