Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.

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Programs that prepare individuals to take the oath of Canadian citizenship and to exercise the rights and responsibilities of citizenship, in addition to gaining an enhanced understanding of Canadian culture, history, geography and national resources.

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Programs that provide comprehensive support services for immigrants and refugees who need assistance to prepare for, find and retain paid employment. Services may include vocational assessment, job search assistance, professional mentoring programs and other levels of initial and ongoing support. The emphasis is on preparing individuals for the expectations of employment in a new country and in particular, to obtain recognition for professional experience secured in another country and to obtain initial work experience in their new country.

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Programs that help arriving refugees, immigrants and repatriated persons settle and make an adjustment to the traditions, values and lifestyles of their adopted country.

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Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.

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Organizations that support the passage and enforcement of laws and other social measures which protect the rights and interests of individuals who have newly arrived in the country or which govern the process by which individuals and families are granted permission to immigrate.

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