Programs that provide information, guidance and assistance that supports the ability of family members and other informal caregivers to make decisions and solve problems relating to their caregiving role. The service helps the caregiver find practical solutions to concerns about the health and wellbeing of the care recipient; and may be provided via an advice line or an online chat service as well as in in-person settings.

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Programs that provide training for family members and other informal caregivers which focuses on care-related activities such as medication management, personal care and making the home environment safe and barrier-free as well as on stress management and other techniques to help the caregiver take care of him or herself. The focus of the training is on building the skills and capacity of the caregiver to manage their caregiving role. Some programs include a caregiver assessment, development of an individualized plan that focuses on the caregiver, setting goals and establishing a routine for ongoing support for the caregiver.

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Mutual support groups whose members are family, friends, significant others, non-familial caregivers or attendants who are caring for someone who has a temporary, chronic, life-threatening or terminal illness or disability or who is elderly and increasingly unable to provide for his or her own care. The groups meet in-person, by telephone or via the Internet; and provide emotional support, information and resources to help participants ensure their own well-being while remaining involved in the intense care of a loved one. Also included are care receiver support groups that help people who have a caregiver cope with the fact that they require care. Care receiver support groups are often offered in conjunction with caregiver support groups and are structured to allow care receivers to participate in their own group while their caregiver attends another.

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Programs that provide emotional support, information and guidance in individual and/or group settings for family members, friends, significant others, non-familial caregivers or attendants who are caring for someone who has a serious illness or disability or who is elderly and increasingly unable to provide for his or her own care, and are feeling overwhelmed by their responsibilities and the effect that their caregiving role has had on their lives.

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