Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.

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Programs that maintain copies, and where appropriate, provide access to the official documentation associated with the process of becoming a citizen. Included are declarations of intention to become a citizen, petitions and oaths that document the second step in the citizenship process, and other ancillary documents such as official orders of the court granting or denying citizenship that are sometimes found with citizenship records.

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Programs that prepare individuals to take the oath of Canadian citizenship and to exercise the rights and responsibilities of citizenship, in addition to gaining an enhanced understanding of Canadian culture, history, geography and national resources.

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