Programs that provide temporary shelter for refugees, refugee claimants and/or other immigrants who have no other housing arrangements. These facilities usually provide health, housing, employment, legal and other settlement services required by refugees.
Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.
Programs that prepare individuals to take the oath of Canadian citizenship and to exercise the rights and responsibilities of citizenship, in addition to gaining an enhanced understanding of Canadian culture, history, geography and national resources.
Programs, which may be available via the Internet, that help people who have lived in Canada the requisite period of time prepare for the examination they must pass to become citizens. Practice questions may be available.
Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.