Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of finance companies, including payday lenders, that supply credit for the purchase of consumer goods and services and/or grant small loans directly to consumers, usually at a relatively high rate of interest.

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Programs that are responsible for granting charters to and examining the operation and activities of national banks, credit unions, bank holding companies and foreign banks that wish to open branches in Canada.

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Organizations whose business is to receive money on deposit, cash cheques or drafts, discount commercial paper, make loans, issue promissory notes payable to the bearer, and/or accept payments for bills. Included are banks and savings and loans as well as other institutions that provide an alternative to the traditional banking system; nondepository institutions such as insurance companies, brokerage firms and mutual fund companies that sell financial products; and other types of organizations including businesses that serve as bill payment locations or offer other services related to finance.

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Financial organizations that allow people to open and maintain chequing and savings accounts, borrow and exchange money, purchase money orders, cash third-party cheques and engage in other financial transactions.

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