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Ontario. Ministry of Long-Term Care

Site: No physical address

Service: Long-Term Care ACTION Line

Memos and Bulletins
Public Comments COVID-19 Notice: Families, staff, residents and public can call the ACTION Line to receive information or raise concerns during the COVID-19 pandemic
Contact Information
Office Phone Outside Ontario: 416-326-6777
Toll Free Phone 1-866-434-0144
TTY Phone 1-800-387-5559
Outside Ontario: 416-327-4282
Website www.health.gov.on.ca/en/common/system/services/lhin/ltc_actionline.aspx
Agency Information
Legal Status (30) Provincial Government
Established 2004
Funding Provincial - MHLTC
Description and Service Details
Description (Service) A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF)

COVID-19 Notice: Families, staff, residents and public can call the ACTION Line to receive information or raise concerns during the COVID-19 pandemic
Areas Served Ontario
Boundaries Ontario
Eligibility People with concerns or complaints about an Ontario long-term care home or about a LHIN
Application Call
Languages English ; French
Fees Free
Site Information
Located In Community Toronto Downtown Central
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Adult Residential Facility Complaints ; Long Term Care Ombudsman Programs ; Provincial/Territorial Government Information Services ~ Long Term Care Issues

Agency Overview


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