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PDF (New Window)| Record #: ONT00057 | Last Full Update: 20 Apr 2020 |
| Memos and Bulletins | |
|---|---|
| Public Comments | COVID-19 Notice: Families, staff, residents and public can call the ACTION Line to receive information or raise concerns during the COVID-19 pandemic |
| Contact Information | |
| Office Phone | Outside Ontario: 416-326-6777 |
| Toll Free Phone | 1-866-434-0144 |
| TTY Phone | 1-800-387-5559 Outside Ontario: 416-327-4282 |
| Website | www.health.gov.on.ca/en/common/system/services/lhin/ltc_actionline.aspx |
| Agency Information | |
| Legal Status | (30) Provincial Government |
| Established | 2004 |
| Funding | Provincial - MHLTC |
| Description and Service Details | |
| Description (Service) | A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF) COVID-19 Notice: Families, staff, residents and public can call the ACTION Line to receive information or raise concerns during the COVID-19 pandemic |
| Hours | Call for hours |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | People with concerns or complaints about an Ontario long-term care home or about a LHIN |
| Application | Call |
| Languages | English ; French |
| Fees | Free |
| Site Information | |
| Located In Community | Toronto Downtown Central |
| Physical Access | Not Applicable |
| Categories and Classification | |
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Adult Residential Facility Complaints ; Long Term Care Ombudsman Programs ; Provincial/Territorial Government Information Services ~ Long Term Care Issues |
