Canada. Indigenous Services Canada

Site: Gatineau - Wellington St

Service: Indian Residential Schools Settlement Agreement

Contact Information
Office Phone Enquiries, toll free 1-800-567-9604
TTY Phone Enquiries, toll free 1-866-553-0554
Fax 1-866-817-3977
Agency Information
Legal Status (40) Federal Government
Description and Service Details
Description (Service) Programs include:

Residential School Information Line, 1-866-879-4913 -- Mon-Sun 8 am-11 pm * basic information about IAP, ADR and CEP programs * will mail out application kits * confirms receipt of IAP applications

Common Experience Payment (CEP), 1-866-699-1742, TTY 1-800-926-9105 -- Mon-Fri 8:30 am-4:30 pm * general information and assistance in completion of application * also inquiries regarding status of application

Common Experience Payment (CEP) Response Centre, 1-866-565-4526 -- Mon-Sun 8 am-11 pm * assistance with CEP application and specific inquiries regarding status of an CEP application or an application for reconsideration

Independent Assessment Process (IAP), 1-877-635-2648 -- Mon-Fri 8 am-8 pm * responds to a broad range of questions related to the IAP * provides claimants and counsel with status updates in regards to specific claims

Alternative Dispute Resolution (ADR) Help Desk, 1-877-635-2648 -- Mon-Fri 8 am-8 pm * provides callers with information about the ADR, Litigation, and the National Resolution Framework.

Truth and Reconciliation Commission (TRC), 1-888-872-5554,, -- general enquiries about the status of the TRC and its mandate
Hours Hours vary by program
Areas Served Canada
Boundaries Canada
Eligibility Former students, including First Nations, Métis and Inuit, who lived at a recognized Indian Residential School and were alive on May 30, 2005 or who lived at the Mohawk Institute Residential Boarding School in Brantford, Ontario between 1922 and 1969, and were alive on October 5, 1996
Application Call, mail, fax or visit website for complete information and application forms
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
Terrasses de la Chaudière
10 Wellington St, North Tower
Gatineau, QC K1A 0H4
View Google Map
Intersection Alexandre Taché Blvd and Montcalm St
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal ; Indigenous Peoples
HCSD Sub Heading All Services for Indigenous Peoples ; Community Legal Services
Service Categories Alternative Dispute Resolution ~ Aboriginal Residential School Survivors ; Certificates/Forms Assistance ~ Aboriginal Residential School Survivors ; Federal Government Information Lines ~ Aboriginal Residential School Survivors ; Specialized Information and Referral ~ Aboriginal Residential School Survivors ; Wrongful Action Compensation Administration ~ Aboriginal Residential School Survivors

Agency Overview

Services at this Location

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