Commission for Complaints for Telecom-television Services

Contact Information
Office Phone Toll free 1-888-221-1687
TTY Phone Toll free 1-877-782-2924
Fax Toll free 1-877-782-2384
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
Primary Contact Monette Gauvreau, Communications Officer; Phone: 613-688-3283; Fax: 613-688-4751; Email:
Agency Information
Legal Status (50) Non Profit
Established 2007
Description and Service Details
Description (Service) National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Customers must have already tried to resolve their disputes directly with their service providers * If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English ; French
Fees None - No charge for the customer
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
View Google Map
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON K1R 7Z1
Physical Access Not Accessible
Categories and Classification
Main Category Government / Legal
Secondary Category Consumer Protection / Complaints
Service Categories General Consumer Complaints ~ Communications Regulation

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.