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Commission for Complaints for Telecom-television Services

Contact Information
Office Phone Toll free 1-888-221-1687
TTY Phone Toll free 1-877-782-2924
Fax Toll free 1-877-782-2384
E-Mail response@ccts-cprst.ca
Website www.ccts-cprst.ca
Social Media Facebook Facebook: www.facebook.com/ccts.cprst/
LinkedIn LinkedIn: www.linkedin.com/company/commission-for-complaints-for-telecom-television-services/
Twitter Twitter: twitter.com/ccts_cprst
Primary Contact Monette Gauvreau, Communications Officer; Phone: 613-688-3283; Fax: 613-688-4751; Email: monette.gauvreau@ccts-cprst.ca
Agency Information
Description (Agency) An agency in the 211 Eastern Region service area.
Legal Status (50) Non Profit
Established 2007
Description and Service Details
Description (Service) National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Customers must have already tried to resolve their disputes directly with their service providers * If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English ; French
Fees None - No charge for the customer
Site Information
Located In Community Ottawa
Address & Map
Ottawa, ON
View Google Map
Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON K1R 7Z1
Physical Access Not Accessible
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Television Complaints

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