Halton Regional Police Service

Site: Telephone Service

Service: Text With 9-1-1

Contact Information
Crisis Phone Mon-Sun 24 hours 9-1-1
Website www.haltonpolice.ca/about/contact/textwith911.php
Agency Information
Legal Status (20) Regional Government
Established 2015
Funding Regional / Municipal
Description and Service Details
Description (Service) A service that provides easier access for deaf, deafened, hard of hearing and speech impaired (DHHSI) community members to communicate with emergency services. 
 
* provides 9-1-1 call centres with the ability to converse with a DHHSI person during an emergency, using text messaging 
 
To initiate this service, DHHSI persons must: 
* have a compatible cell phone and active wireless subscription - generally, 3G, 4G and GSM phones will support T9-1-1 
* it is recommended that users contact their wireless provider to confirm their cell model is supported 
* to register for Text With 9-1-1, contact your wireless service provider 
 
To use this service: 
* users will continue to call 9-1-1 
* a text sent to the digits 9-1-1 will not be delivered to emergency services 
* as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service 
* if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone 
* For more information visit textwith911.ca/
Hours Mon-Sun 24 hours
Areas Served Halton Region
Eligibility Eligible participants: 
* must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada 
* be registered for Text With 9-1-1 with a wireless service provider  
AND 
* must have an eligible cell phone before being able to utilize this service * this includes the ability to send and receive text messages 
 
* information on cell phones that meet Text With 9-1-1 requirements are available on your wireless service provider’s website
Application Contact your wireless service provider to register for service
Languages English
Fees None
Site Information
Located In Community Oakville
Physical Access Not Applicable - telephone resource
Categories and Classification
HCSD Main Heading Disabilities ; Health Care ; Newcomers
HCSD Sub Heading Assistive Devices ; Health & Physical Disabilities ; Health and Physical Disabilities ; Interpretation / Translation
Service Categories Interpretation/Translation ~ Disaster/Emergency Issues ; Specialized Telecommunications Equipment ~ Deaf-Blindness

Agency Overview

Services at this Location


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.