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Community Care Access CentreHamilton Niagara Haldimand Brant, Burlington Branch Office |
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| Notices | |||
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| Public Comments | For complaints about services provided through Community Care Access Centres: The client's Case Manager (for home care) or Placement Coordinator (for Long-Term Care placement) is required to explain the following review procedure: 1) client may request review by a Manager 2) If still unresolved, client may ask for review by the CCAC Ombud 3) if dissatisfied with the decision of the Ombud, client may appeal to the Health Services Appeal and Review Board This process may also be supplemented by reporting complaint to the Long-Term Care Action Line, which can listen to concerns and mediate disputes between clients and their CCAC and/or service provider, but has limited authority to make decisions on services, for more details see here | ||
| Record Details | |||
| Alternate Name | CCAC | ||
| Contact Numbers | |||
| Office Phone | 905-639-5228 | ||
| Toll Free Phone | 1-800-810-0000 | ||
| Fax | 905-639-8704 | ||
| Contact Information | |||
| Address & Map | |||
| Located In Community | Burlington (Downtown Core) | ||
| Nearest Main Intersection | Brant St and James St | ||
| Wheelchair Accessibility | Fully Accessible | ||
| Website | www.hnhb.ccac-ont.ca | ||
| Primary Executive | Melody Miles, CEO | ||
| Service Details | |||
| Areas Served | Burlington ; Burlington Branch serves the Burlington area of Halton Region * other Branch offices of Hamilton-Niagara-Haldimand-Brant CCAC are located in Hamilton, St. Catharines, Simcoe and Brantford * head office in Brantford | ||
| Description | Community Care Access Centres (CCACs) are the local point of access to community-based health care services. CCAC's work in partnership with clients, families, care providers, hospitals, long-term care homes and others to ensure that the right care is available at the right time and place. They provide access to: government-funded in-home health care * community services * long-term care homes * information about, and referral to, local community support service agencies Co-ordinate in-home services * nursing * personal support (bathing, dressing, etc) * physiotherapy *occupational therapy * speech-language therapy * social work * nutritional counseling * medical supplies and equipment Information and referral to additional support services available in the community * meal programs * homemaking * caregiver relief * transportation services * friendly visiting * supportive housing * adult day programs Specialized Services may be available for * acquired brain injury * mental health and addictions * convalescent care * Alzheimer’s disease, related dementias * stroke recovery * palliative care School Health Support Services may be available for children with health needs that impact their ability to learn at school * physiotherapy * occupational therapy * speech therapy * nursing Long Term Care Homes CCACs arrange long term care accommodation for those who can no longer live independently Community Clinic assists with: IV therapy * wound care * rehabilitation (only accessible by appointment made through Community Care Access Centre) For complaints process concerning services provided through Community Care Access Centre (CCAC), or Long-Term Care see "Public Comments" above | ||
| Hours | Burlington branch office: Mon–Fri 8:30 am-4:30 pm Telephone inquiries: Mon-Sun 8:30 am–8:30 pm, year round | ||
| Eligibility | * all ages * must be a resident of Ontario, have a valid Ontario health card, and be able to receive care safely at home * may receive care in other settings such as at school or at a community based nursing clinic * clients are assessed by CCAC staff using guidelines provided by the Ministry of Health and Long-Term Care School Health Support Services: * available province wide to children 21 years of age or younger with special needs who are registered with the Ontario Ministry of Education * children must have a valid Health Card and be residents of Ontario needing special health services in the school setting * children must attend a publicly funded or private school or receive satisfactory instruction in the home * additional eligibility criteria will be assessed upon initial intake | ||
| Application | Anyone can make a referral to a CCAC – a person requiring service, a family member, caregiver, friend, physician, or other health care professional. Possible reasons for referral include: * recent release from hospital after surgery or a serious illness * need for a little extra help to cope at home * child needing support of a health professional at home or in school * person who is no longer safe living alone and is ready to move into a long-term care home | ||
| Fees | None | ||
| Languages | English ; Interpretive Services | ||
| Established | 1997 | ||
| Funding | Provincial - LHINs | ||
| Service Level | (50) Non Profit | ||
| Indexing | |||
| Service Categories | Adult Respite Care ; Case/Care Management ; Home Health Care ; Long Term Care Coordination Centres ; Palliative Care ; School Health Programs | ||
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