Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Hamilton Niagara Haldimand Brant Local Health Integration Network

Site: Burlington - Elizabeth St

Service: Home and Community Care

Memos and Bulletins
Public Comments Complaints process for services provided through Local Health Integration Networks:  
The client's Case Manager (for home care) or Placement Coordinator (for Long-Term Care placement) is required to explain the following review procedure: 
1) client may request review by a Manager 
2) If still unresolved, client may ask for review by the LHIN Ombud  
3) if dissatisfied with the decision of the Ombud, client may appeal to the Health Services Appeal and Review Board (for contact information see separate listing here
This process may also be supplemented by reporting complaints to the Long-Term Care Action Line (for contact information see separate listing here
* Action Line can listen to concerns and mediate disputes between clients and their LHIN and/or service provider, but has limited authority to make decisions on services
Contact Information
Office Phone 905-639-5228
Toll Free Phone 1-800-810-0000
Fax 905-639-8704
E-Mail access@lhins.on.ca
Website www.hnhblhin.on.ca
Social Media Facebook Facebook: www.facebook.com/HNHBLHIN/
Twitter Twitter: twitter.com/HNHB_LHINgage
YouTube YouTube: www.youtube.com/user/hnhblhin
Agency Information
Description (Agency) One of 14 LHINs established across the province to plan, integrate and fund local health care as well as coordinate and deliver home and community care and services
Legal Status (50) Non Profit
Established 1997
Primary Executive Bruce Lauckner, Chief Executive Officer
Funding Provincial - LHINs
Description and Service Details
Description (Service) Plan, integrate, and fund local health care  
* deliver and coordinate health care support at home, at school, or in the community  
* care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care  
* care is provided in community settings such as the home, school, residential facility or HNHB LHIN community clinic  
* referral to other community services when appropriate 
Services available to eligible patients may include: 
* nursing 
* nurse practitioner 
* personal support 
* physiotherapy and occupational therapy 
* speech language therapy 
* social work 
* nutrition and food counseling (dietitians) 
* end-of-life care 
* medical supplies and equipment (patient-specific supplies for HNHB LHIN care such as catheters, ostomy bags, or wound care supplies) 
* access to long-term care homes 
* access to supported living (adult day programs, supportive housing, retirement homes, and assisted living) 
* health support in the school 
* specialized services for people living with specific health conditions 
* referral to other community supports 
* Burlington Nursing Care Centre 
Information and Referral offered through My Health GPS, 1-800-810-0000 (available Mon-Sun 8:30 am-8:30 pm): system navigation * access to community resources * assistance with referrals
Hours Burlington office: Mon–Fri 8:30 am-4:30 pm 
My Health GPS: Mon-Sun 8:30 am–8:30 pm
Areas Served Burlington ; Burlington Branch serves the Burlington area of Halton Region * other Branch offices of Hamilton-Niagara-Haldimand-Brant LHIN are located in Hamilton, St. Catharines, Simcoe and Brantford * head office in Brantford
Eligibility People of all ages who are facing the challenges of age, illness, injury, or disability
Application Call * no referral required for most services * referral through school for in-school services
Languages English ; French
Fees None - covered by OHIP
Site Information
Site Location Downtown Burlington
Located In Community Burlington
Address & Map
440 Elizabeth St, 4th Flr
Burlington, ON L7R 2M1
View Google Map
Intersection Brant St and James St
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Child / Family Services ; Disabilities ; Health Care ; Housing / Shelter ; Older Adults ; Youth
HCSD Sub Heading Children with Disabilities ; Health & Physical Disabilities ; Health and Physical Disabilities ; Help to Find Housing ; Home and Community Care (formerly CCAC) ; Home Support ; Home Support Programs ; Programs for Home Support ; Resources for Children with Disabilities ; Resources for Youth with Disabilities ; Supportive Housing ; Youth with Disabilities
Service Categories Activities of Daily Living Assessment ; Attendant Registries ; Attendant Services for People With Disabilities ; Case/Care Management ~ Brain Injuries ; Home Health Care ; Housing Search Assistance ~ People With Disabilities ; In Home Assistance Registries ; Long Term Care Coordination Centres ; Long Term Care Options Counselling ; Medical Social Work ; Nursing Facility Referrals ; Occupational Therapy ; Personal Care ; Physical Therapy ; Respite Care Registries ; Specialized Information and Referral ~ Health Issues ; Speech and Language Pathology ; Student Disability Services

Agency Overview

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