Ontario. Ministry of Health and Long-Term Care

Long-Term Care ACTION Line

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Record #: OAK4089 Last Modified: 12 Dec 2013 Last Full Update: 13 Jun 2013 Update Schedule: 13 Jun 2014
Record Owner: OAK Date Created: 28 Jan 2004 Date Deleted: N/A  
Organization Info
Alternate NameLong-Term Care Facilities Complaint Line
Location
Located In CommunityToronto
Mailing Address900 Bay St, Suite M1-57, Macdonald Block 
Toronto, ON M7A 1R3
Areas ServedOntario
Wheelchair AccessibilityUnknown or Not Applicable - phone support and online resources only
Hours/Dates/Meeting Details
HoursMon-Sun 24 hours
Contact Information
Toll Free PhoneLong-Term Care ACTION Line 1-866-434-0144; 
Service for CCAC client questions and complaints 1-866-876-7658
TTY Phone1-800-387-5559
Websitewww.health.gov.on.ca/en/
Description & Services
DescriptionA toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services. 
 
* available Monday to Sunday 24 hours 
* staffed by trained agents who are fluent in various languages 
* registered nurse compliance officers are available to assist with urgent problems 
 
Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents. 
 
* for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints  
 
Broader TermsHealth ; Health service facilities ; Health services ; Legal services ; Patient care
SubjectsComplaints ; Home care ; Legal information ; Long term care facilities
Related TermsConsumer protection ; In-home services ; Long term care ; Seniors housing
FeesNone
LanguagesEnglish ; French ; Interpretive Services
Directory Description and Headings
Seniors Directory HeadingsLegal/ Advisory / Advocacy
Other Details
FundingProvincial