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Ontario. Ministry of Health and Long-Term CareLong-Term Care ACTION Line |
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| Organization Info | |||||||||
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| Alternate Name | Long-Term Care Facilities Complaint Line | ||||||||
| Location | |||||||||
| Located In Community | Toronto | ||||||||
| Mailing Address | 900 Bay St, Suite M1-57, Macdonald Block Toronto, ON M7A 1R3 | ||||||||
| Areas Served | Ontario | ||||||||
| Wheelchair Accessibility | Unknown or Not Applicable - phone support and online resources only | ||||||||
| Hours/Dates/Meeting Details | |||||||||
| Hours | Mon-Sun 24 hours a day | ||||||||
| Contact Information | |||||||||
| Toll Free Phone | Long-Term Care ACTION Line 1-866-434-0144; Service for CCAC client complaints 1-866-876-7658 | ||||||||
| TTY Phone | 1-800-387-5559 | ||||||||
| Website | www.health.gov.on.ca/en/ | ||||||||
| Description & Services | |||||||||
| Description | A toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services. * available Monday to Sunday 24 hours * staffed by trained agents who are fluent in various languages * registered nurse compliance officers are available to assist with urgent problems Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents. * for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints | ||||||||
| Broader Terms | Health ; Health service facilities ; Health services ; Legal services ; Patient care | ||||||||
| Subjects | Complaints ; Home care ; Legal information ; Long term care facilities | ||||||||
| Related Terms | Consumer protection ; In-home services ; Long term care ; Seniors housing | ||||||||
| Fees | None | ||||||||
| Languages | English ; French ; Interpretive Services | ||||||||
| Directory Description and Headings | |||||||||
| Seniors Directory Headings | Legal/ Advisory / Advocacy | ||||||||
| Other Details | |||||||||
| Funding | Provincial | ||||||||
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