Ontario. Ministry of Health and Long-Term Care

Site: Telephone Service

Service: Long-Term Care ACTION Line

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Record #: OAK4089 Last Modified: 17 Dec 2014 Last Full Update: 29 May 2014 Update Schedule: 13 Jun 2015
Record Owner: OAK Date Created: 28 Jan 2004 Date Deleted: N/A  
Agency and Service Names
Alternate NameLong-Term Care Facilities Complaint Line ; MOH
Contact Information
Toll Free PhoneLong-Term Care ACTION Line 1-866-434-0144 
TTY Phone1-800-387-5559
Social MediaFacebook RSS Twitter YouTube
Agency Information
Agency DescriptionResponsible for administering the health care system and providing services to the province of Ontario.
Service Level(30) Provincial Government
EstablishedJan 2004
Description and Service Details
Service DescriptionA service to hear concerns and complaints from persons receiving service from Long-Term Care Homes and Community Care Access Centres (CCAC).  
Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents. 
* for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit Patient Concerns and Feedback 
HoursMon-Sun 8:30 am-7 pm
Areas ServedOntario
LanguagesEnglish ; French
Directory Description and Headings
Seniors Directory HeadingsLegal/ Advisory / Advocacy
Site Information
Located In CommunityToronto
Wheelchair AccessibilityNot Applicable - phone support and online resources only
Taxonomy and Classification
Service CategoriesAdult Residential Facility Complaints ; Home Health Care Complaints ; Provincial Government Information Lines ~ Long Term Care Issues