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Ontario. Ministry of Health and Long-Term Care

Long-Term Care ACTION Line

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Record #: OAK4089 Last Full Update: 13 Jun 2013
Record Details
Alternate NameLong-Term Care Facilities Complaint Line
Contact Numbers
Toll Free PhoneLong-Term Care ACTION Line 1-866-434-0144; 
Service for CCAC client questions and complaints 1-866-876-7658
TTY Phone1-800-387-5559
Contact Information
Located In CommunityToronto
Mailing Address900 Bay St, Suite M1-57, Macdonald Block 
Toronto, ON M7A 1R3
Wheelchair AccessibilityUnknown or Not Applicable - phone support and online resources only
Websitewww.health.gov.on.ca/en/
Service Details
Areas ServedOntario
DescriptionA toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services. 
 
* available Monday to Sunday 24 hours 
* staffed by trained agents who are fluent in various languages 
* registered nurse compliance officers are available to assist with urgent problems 
 
Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents. 
 
* for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints  
 
HoursMon-Sun 24 hours
FeesNone
LanguagesEnglish ; French ; Interpretive Services
EstablishedJan 2004
FundingProvincial
Service Level(30) Provincial Government
Indexing
Service CategoriesAdult Residential Facility Complaints ; Home Health Care Complaints ; Provincial Government Information Lines ~ Long Term Care Issues