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Long-Term Care ACTION Line
|Alternate Name||Long-Term Care Facilities Complaint Line|
|Toll Free Phone||Long-Term Care ACTION Line 1-866-434-0144; |
Service for CCAC client complaints 1-866-876-7658
|Located In Community||Toronto|
|Mailing Address||900 Bay St, Suite M1-57, Macdonald Block |
Toronto, ON M7A 1R3
|Wheelchair Accessibility||Unknown or Not Applicable - phone support and online resources only|
|Description||A toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services. |
* available Monday to Sunday 24 hours
* staffed by trained agents who are fluent in various languages
* registered nurse compliance officers are available to assist with urgent problems
Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents.
* for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints
|Hours||Mon-Sun 24 hours a day|
|Languages||English ; French ; Interpretive Services|
|Service Level||(30) Provincial Government|
|Service Categories||Adult Residential Facility Complaints ; Home Health Care Complaints ; Provincial Government Information Lines ~ Long Term Care Issues|