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Ontario. Ministry of Health and Long-Term Care Long-Term Care ACTION Line
Share: [  Suggest an Update |  Suggest Volunteer Opportunity ] Record #: OAK4089 Last Full Update: 20 Jun 2012
Record Details
Alternate Name	Long-Term Care Facilities Complaint Line
Contact Numbers
Toll Free Phone	Long-Term Care ACTION Line 1-866-434-0144;  Service for CCAC client complaints 1-866-876-7658
TTY Phone	1-800-387-5559
Contact Information
Located In Community	Toronto
Mailing Address	900 Bay St, Suite M1-57, Macdonald Block  Toronto, ON M7A 1R3
Wheelchair Accessibility	Unknown or Not Applicable - phone support and online resources only
Website	www.health.gov.on.ca/en/
Service Details
Areas Served	Ontario
Description	A toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services.    * available Monday to Sunday 24 hours  * staffed by trained agents who are fluent in various languages  * registered nurse compliance officers are available to assist with urgent problems    Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents.    * for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints
Hours	Mon-Sun 24 hours a day
Fees	None
Languages	English ; French ; Interpretive Services
Established	Jan 2004
Funding	Provincial
Service Level	(30) Provincial Government
Indexing
Service Categories	Adult Residential Facility Complaints ; Home Health Care Complaints ; Provincial Government Information Lines ~ Long Term Care Issues