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Ontario. Ministry of Health and Long-Term Care

Long-Term Care ACTION Line

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Record #: OAK4089 Last Full Update: 13 Jun 2013
Record Details
Alternate NameLong-Term Care Facilities Complaint Line
Contact Numbers
Toll Free PhoneLong-Term Care ACTION Line 1-866-434-0144; 
Service for CCAC client questions and complaints 1-866-876-7658
TTY Phone1-800-387-5559
Contact Information
Located In CommunityToronto
Mailing Address900 Bay St, Suite M1-57, Macdonald Block 
Toronto, ON M7A 1R3
Wheelchair AccessibilityUnknown or Not Applicable - phone support and online resources only
Service Details
Areas ServedOntario
DescriptionA toll free phone service for residents and the public that gives people one easy access point to get information or register a complaint about a long-term care facility or CCAC client services. 
* available Monday to Sunday 24 hours 
* staffed by trained agents who are fluent in various languages 
* registered nurse compliance officers are available to assist with urgent problems 
Reports on Long-Term Care Homes is a website with information on long term care homes, including citations received from inspectors and concerns about food, maintenance or treatment of residents. 
* for more information on the service for home care clients, or others, like family members, who have any concerns or complaints about home care services and/or their CCAC visit CCAC Client complaints  
HoursMon-Sun 24 hours
LanguagesEnglish ; French ; Interpretive Services
EstablishedJan 2004
Service Level(30) Provincial Government
Service CategoriesAdult Residential Facility Complaints ; Home Health Care Complaints ; Provincial Government Information Lines ~ Long Term Care Issues