Agency and Service Names
Alternate Name ACFS ; BCFS
Former Name Burlington Counselling and Family Services (May 2012) ; COHR Family Services
Contact Information
Office Phone 905-637-5256
Toll Free Phone 1-866-457-0234
Fax 905-637-8221
Social Media Blogger Blogger, LinkedIn LinkedIn, Twitter Twitter
Primary Contact Intake Worker
Agency Information
Description (Agency) Provides counselling to people struggling with issues of family conflict, family breakdown, depression, grief and loss, family violence or sexual abuse.
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1968
Primary Executive Susan Jewett, Executive Director
Funding Provincial - Ministry of Community and Social Services; Ministry of the Attorney General ; United Way - Burlington/Hamilton, Oakville, Milton
Service Information
Description (Service) Services help people and families at risk to get back on track, to find solutions to their problems, to develop problem solving skills, and to take steps to end violence in their lives. 
Major Services: 
Individual, couple and family counselling 
* individuals experiencing depression, anxiety, loneliness, feeling overwhelmed, grief, job loss, or employment problems, alcohol or drug abuse, gambling, or chronic illness 
* women, men & children in abusive relationships 
* couples who want to work constructively to strengthen their relationship, improving communication, parenting and conflict management 
* those going through a separation, sorting out the separation, understanding stages of grieving, establishing new support networks, single parenting 
* remarriage and step-parenting 
* families dealing with issues including depression, loss of a family member, effective methods of discipline, substance abuse, school problems, problems with authority 
* survivors of sexual abuse/sexual assault and their partners 
* seniors and their families adjusting to the changes that aging can bring 
* gay, lesbian, transgendered and HIV/AIDS individuals, same sex couple issues welcomed 
Employee Assistance Program 
* contracted by employers for employees with personal and family problems, job loss or employment problems, and alcohol or drug abuse issues, thereby enhancing job performance 
Violence Against Women Program 
* provides individual and group counselling for all family members facing issues of family violence and abuse  
* women's, men's and children's groups 
Partner Abuse Response Program 
* for those referred by the court 
* helps participants examine the impact of their abusive behaviours, encourages them to make alternate choices 
Supervised Access Program 
* provides a supervised location for exchanges and visits between children and their families in a safe and child-friendly environment 
Caring Dads 
* for dads who have used abusive behaviours with family members and want to improve their relationships 
* participants must have contact with their children in order to benefit from this program 
Halton Community Legal Services 
* in partnership with Access Counselling and Family Services provides access to legal services in Burlington 
* appointments must be scheduled through the Halton Community Legal Services office in Georgetown at 905-875-2069 or online at the HCLS website  
* does not deal with workers' compensation, family or criminal law
Hours Counselling Mon-Thu 9 am-9 pm * Fri 9 am-3 pm * Sat 9 am-1 pm 
Supervised Access Fri evening * Sat, Sun by appointment
Areas Served Halton Region
Eligibility Varies according to program. Contact for information
Application self-referral * professional referral required for Partner Abuse Response program
Languages English ; German ; Spanish ; Interpretive Services - when needed ; Kiswahili, Dho Luo
Fees Service - sliding scale based on income and family size ; None - for woman abuse services ; Fee assistance available for those who qualify as in financial need.
Additional Services at this Site
Site Information
Description (Site) Head Office
Located In Community Burlington
Address & Map
Upper Canada Place
460 Brant St, Ste 200
Burlington, ON L7R 4B6
View Google Map
Intersection Brant St and Ontario St
Accessibility Fully Accessible
Taxonomy and Classification
Service Categories Employee Assistance Programs ; Family Counselling Agencies
Other Details
Agency Services