Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Canadian Motor Vehicle Arbitration Plan

Contact Information
Office Phone Toll free 1-800-207-0685
E-Mail info@camvap.ca
Website www.camvap.ca
Primary Contact Provincial Administrator
Contact Form www.camvap.ca/Contact/~english
Agency Information
Description (Agency) A program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration under the CAMVAP program.
Legal Status (50) Non Profit
Funding Provincial ; Private
Description and Service Details
Description (Service)
  • covers vehicles of the current model year and the past four model years 
  • offers an alternative to court action without charge to the consumer
CAMVAP is s a contractually based partnership between the provincial and territorial governments, the Consumers’ Association of Canada, the Canadian Automobile Dealers Association, the Canadian Vehicle Manufacturers’ Association and the Global Automakers of Canada
Hours Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Owners and lessees of new and used vehicles
Application Call or visit the website for more information
Languages English ; French ; Introductory information about the program is also available on the website in: Arabic, simplified Chinese, traditional Chinese, French, Inuk, Italian, Korean, Portuguese, Polish, Punjabi, Russian, Spanish, Tagalog, Tamil, Urdu and Vietnamese
Fees None
Site Information
Located In Community Toronto Downtown
Physical Access Unknown - varies with location of arbitration meeting
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Community Legal Services ; Consumer Protection / Complaints
Service Categories Alternative Dispute Resolution ~ Transportation Issues ; Automobile Complaints

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