HMC Connections

Service: Settlement Services and Community Support Groups

Contact Information
Office Phone Oakville 905-842-2486 ext 232; 
North Oakville 905-257-1555 ext 232; 
Burlington 905-631-1048; 
Milton 905-864-6565
Fax 905-842-8807
Social Media Facebook Facebook:
Twitter Twitter:
Primary Contact Babur Mobarak, Program Manager; Phone: 905-842-2486; Email:
Alternate Contact Micky Gotla-Sellers, Administrative Assistant; Phone: 905-842-2486 ext 238; Email:
Volunteer Coordinator Mira Jankovic, Community Connections Program Coordinator; Email:
Email Form
Site Information
Located In Community Oakville
Address & Map
1092 Speers Rd
Oakville, ON L6L 2X4
View Google Map
Intersection Fourth Line and Speers Rd
Physical Access Fully Accessible
Agency and Service Names
Alternate Name Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; Newcomer Settlement Program ; NSP
Former Name Halton Multicultural Council (Dec 2015)
Agency Information
Legal Status (50) Non Profit
Established 1979
Primary Executive Kim Jenkinson, Executive Director; Phone: 905-842-2486 ext 222; Email:
Funding Regional / Municipal - Halton Region ; Provincial - Ministry of Citizenship, Immigration and International Trade (MCIIT), Trillium Foundation ; Federal - Immigration, Refugees and Citizenship Canada (IRCC) ; Donations ; United Way - Oakville, Milton ; Supporting Communities Partnership Initiative (SCPI)
Description and Service Details
Description (Service) Settlement program provides services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community 
* providing newcomers, upon arrival in Canada, with information in both official languages 
Needs assessment: 
* align the service offered by service providers to the needs of the newcomer 
Referral to community services: 
* provide links between eligible clients and specific settlement needs available in the community  
* to facilitate interaction between the newcomer and the community prior to their obtaining a basic knowledge of one of the official languages 
* assist the newcomer's access to other services including documents for employment, education, and legal matters that are necessary for immediate settlement  
Solution-focused counselling: 
* short term guidance and support in adjusting to life in Canada and resolving difficulties 
Employment related services: 
* prepare clients to actively seek employment by assisting them in obtaining required certification of education and/or trade documents 
Service bridging: 
* assist broader community services to serve newcomers, develop cooperative relationships to build an integrated service delivery model so people can easily find the most appropriate service provider 
* Canadian Citizenship workshops at all locations 
Community Support locations 
North Oakville office:  
D3-380 Dundas Street E, Oakville 
Burlington office: 
4039 New Street, Burlington (in Goodwill Career Centre), 905-631-1048 
Mon-Fri 9 am-4:30 pm 
Milton office:  
310 Main Street E, Unit 107 Milton 
Oakville Public Library, Glen Abbey Branch, 1415 Third Line, Oakville 
Monday 4 pm-8:30 pm  
Milton Public Library, Main Branch, 45 Bruce Street, Milton 
Every other Tuesday 10 am-4:30 pm 
905-842-2486 ext 450 or 233 
Burlington Public Library, Central Branch, 2331 New Street, Burlington 
Friday 9 am-4:30 pm 
Burlington Public Library, Tansley Woods Branch, 1996 Itabashi Way, Burlington 
Every other Wednesday 5 pm-8:30 pm
Hours Oakville office (Speers Rd) Mon,Tue, Wed, Fri 9 am-4:30 pm * Thu 9 am-8 pm
Areas Served Halton Region
Eligibility Canadian citizens * permanent residents * convention refugees * refugee claimants 
* visitors
Application Varies with program * call for information
Languages English ; French ; Arabic ; Bengali ; Chinese - Cantonese ; Chinese (Mandarin) ; Croatian ; Farsi ; Gujarati ; Hindi ; Hungarian ; Japanese ; Korean ; Mandarin ; Punjabi ; Romanian ; Spanish ; Urdu ; Interpretive Services ; Bosnian, Serbian, Tagalog
Fees None
Categories and Classification
Service Categories Cultural Transition Counselling ; Immigrant/Refugee Employment Programs ; Interpretation/Translation ~ Immigrants (Canada) ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Syrian Community ; Specialized Information and Referral ~ Immigration Issues

Agency Overview

Locations for this Service

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