Site: Oakville - Iroquois Shore Rd - Oakville Office

Service: ROCK

[  Suggest an Update |  Volunteer Opportunities |  Suggest Volunteer Opportunity ]
Record #: OAK1920 Last Full Update: 24 Mar 2014
Agency and Service Names
Alternate NameReach Out Centre for Kids
Contact Information
Office PhoneOakville 905-339-3525; 
Burlington 905-634-2347; 
Milton 905-875-2575; 
Intake all locations 905-634-2347 ext 439
Crisis Phone905-878-9785 Mon-Sun 24 hrs
Social MediaFacebook Facebook, Twitter Twitter
Primary ContactIntake Department; Phone: 905-634-2347 ext 439; Fax: 905-681-7477; Email:
Alternate ContactDr Angela Saunders, Director of Clinical Services; Phone: 905-634-2347 ext 234; Fax: 905-681-7477
Agency Information
Parent Agency NameROCK
Legal Status(50) Non Profit ; (51) Registered Charity
Primary ExecutiveRon Rodgers, Executive Director; Phone: 905-634-2347 ext 218; Fax: 905-681-7477
Alternate ExecutiveLorri Interisano, Director of Corporate Operations; Phone: 905-634-2347 ext 243; Fax: 905-681-7477
FundingProvincial ; United Way - Oakville
Service Information
DescriptionA regional non-profit accredited children's mental health centre in Halton serving clients aged 0-18 years experiencing emotional, behavioural, developmental, learning and/or social difficulties, and their families. 
Walk in therapy clinic: 
* provides quick access to therapeutic intervention as it enables family members to see trained therapists at their chosen moments of need 
* entire family or individual family members may come to the clinic without an appointment during clinic hours 
* offered at three locations: 
* Tuesday In Oakville 12 noon-8 pm * last session 6:30 
* Wednesday in Burlington 12 noon-8 pm * last session 6:30 pm 
* Wednesday in Milton 12 noon-8 pm * last session 6:30 pm 
* all clinics closed Christmas and March break 
Family/Brief therapy:  
* therapist works with the family to help deal with the problems affecting them and their child  
* a team approach may be used 
Individual therapy:  
* therapist works with the child or youth to explore problems and solutions 
Trauma treatment program:  
* a three-stage program for caregivers and families of children aged 3-18 who have experienced trauma 
* designed to help caregivers understand, cope with, and resolve the impact of trauma on their child and family 
Group therapy: 
* therapist works with groups of children or caregivers with similar needs to help them deal with specific challenges 
Children's anxiety group: 
* a cognitive-behavioural group for children with, or at risk of, anxiety disorders 
* teach children to recognize emotional and physiological symptoms of anxiety and to learn to more accurately appraise anxious situations 
* children also learn strategies (coping, self talk, relaxation) to help them manage their levels of anxiety 
* entails a parent component where parents learn to create exposure hierarchies for their children’s fears, to differentiate between anxious behaviours and oppositional behaviours and how to respond to each, and to support the problem-solving skills learned by the children 
Intensive child and family services: 
* in-home and/or in-community counselling and support program for children, youth, and their families where there is risk of family breakdown, harm, or loss of school placement 
Crisis Response Program: 905-878-9785 
* provides immediate outreach for children 0-18 years of age, their caregivers, and community members 
* the Crisis Response telephone number is connected to a 24 hour answering service where you will be connected with a crisis counsellor as soon as possible 
Psychological assessment: 
* a comprehensive examination of many areas of an individual’s functioning 
* typically requested to help parents and others understand a child’s specific strengths and weaknesses across a variety of areas using this information to decide on the next step in treatment 
* involves detailed interviewing of the individual, his/her family and, when appropriate, others (e.g. teachers) in order to answer specific questions 
* standardized psychological tests and naturalistic observations may be included to assist in fully understanding the individual 
* referral for a psychological assessment can be made for a variety of reasons 
Regional 0 to 6 services: 
* for referral parents/guardians may call the Intake Coordinator at 905-634-2347 ext 439 to book an interview or they may attend one of the walk in therapy sessions listed above 
Parent infant/child assessment and therapy: 
* therapeutic service for families who are experiencing, or at risk for, serious difficulties 
* goal is to build and support early parent/child relationships to restore the flow of normal growth 
* using play, parents learn to read their child's cues and understand their behaviour in order to strengthen their relationship 
* within this relationship, a child learns to feel secure, regulate emotions and interact socially 
Family therapy: 
* therapist works with the family to help deal with the problems affecting them and their child 
* helps families, or individuals within a family, understand and improve the way family members interact with each other 
Behavioural consultation and intervention:  
* available to both parents and child care staff when there is concern regarding the child’s behaviour 
* preschool consultants work in the home and child care centres helping parents and caregivers understand the social, emotional and developmental needs of children aged 2-6  
* telephone support is available to the community regarding specific issues 
Psychological and diagnostic assessment: 
* assessments may help to understand a child’s functioning and assist in treatment planning 
Group services:  
* Right from the Start: parents of children aged up to 24 months 
* Coping with Toddler Behaviour: parents of children aged 12-36 months 
* Parenting your 3-6 Year old 
* Parent-Child Anxiety group 5-6 years: children learn to identify and cope with anxiety, worries and fears * parents learn how to best support their child * screening is required 
Second Step Training: 
* preschool consultants provide training to childcare staff in the Second Step Violence Prevention Curriculum to help children gain skills in empathy, emotion management and problem solving 
* parent information sessions complement the curriculum 
Occupational therapy services:  
* available to children over 2 registered in a licensed childcare centre 
* consultation in childcare centres, home and the community, helping children develop independence in daily activities (play, feeding and toileting) 
* referral through a Partners agency is required 
Partners in Centre Support Programs: 
* partner agencies consist of the Region of Halton, Community Living Burlington, Community Living North Halton, ErinoakKids, and ROCK 
Preschool facilitator: 
* observes and provides feedback regarding a childcare environment and program via ongoing daily consultation and role modeling 
* an action plan is designed and implemented in conjunction with staff 
Support facilitator: 
* occasionally licensed childcare programs need additional short-term support to fully include a child or group of children who have been identified as having specific needs over and above typical classroom needs 
Residential services: 
* provide residential treatment for youths 12-15  
* supportive housing for youths 16-21  
Prevention Programs: 
Youth Aiding Youth (YAY): 
* juniors between the ages of 6 and 12 are matched with a volunteer between the ages of 16 and 24 
* designed for youths who have limited opportunities to socialize, are experiencing extraordinary stress or are at risk for difficulties in the future, by providing them with a friend and role model 
HoursMon-Fri as scheduled; 
Walk-in clinic Tue 12 noon-8 pm (last appointment seen at 6:30 pm) * closed on holidays and during March break
Areas ServedHalton Region
EligibilityAges: 17 year(s) and under 
Admission for service is prior to the youth's 18th birthday; 
Residential program - My Place - provides services up to the age of 21
FeesService - clinical service fee ; those who are unable to pay will not be refused service * Fee assistance available.
Site Information
Located In CommunityOakville
Address & Map
504 Iroquois Shore Rd, Unit 12
Oakville, ON L6H 3K4
View Google Map
AccessibilityNot Accessible - at this time
Taxonomy and Classification
Service CategoriesAdolescent/Youth Counselling ; Child Care Provider Training ; Child Guidance ; Community Mental Health Agencies ~ Youth ; Family Counselling ; Mental Health Evaluation ~ Youth ; Mental Health Hotlines ~ Families ; Mental Health Hotlines ~ Youth ; Parenting Skills Classes