Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Memos and Bulletins
Public Comments Press "0" to speak directly with an agent. You can only do this after selecting one of the 4 options given.
Contact Information
Office Phone Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064
TTY Phone Toll free 1-866-335-3237
Site Information
Located In Community Niagara Region
Physical Access Not Applicable
Agency and Service Names
Alternate Name BIS ; Border Wait Times ; CBSA
Former Name Automated Customs Information Service (ACIS) ; Customs and Excise ; Revenue Canada
Agency Information
Legal Status (40) Federal Government
Description and Service Details
Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, agents are available during regular office hours. The public can also check border wait times at

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including Documents required for entry into Canada
Hours Automated line Mon-Sun 24 hours * Office Mon-Fri 8 am-4 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English ; French
Fees None
Categories and Classification
Service Categories Border Patrol/Inspections ; Federal Government Information Lines ; Traffic Bulletins/Information

Agency Overview

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