Canada. Health Canada
Service: Medical Devices Hotline
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PDF (New Window)| Record #: NIA0756 | Last Full Update: 10 Nov 2020 |
| Contact Information | |
|---|---|
| Office Phone | 416-973-1600 |
| Toll Free Phone | 1-800-267-9675 |
| Fax | 416-954-4581 |
| hc.meddev-matmed.sc@canada.ca | |
| Website | www.hc-sc.gc.ca |
| Agency Information | |
| Legal Status | (40) Federal Government |
| Description and Service Details | |
| Description (Service) | Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical equipment such as x-ray machines and oxygen dispensers. Problems could be minor malfunctions to design flaws and products creating serious health hazards. Also includes syringes, pacemakers, contact lenses, vaporizers, heating pads, rubber gloves, masks, tampons, breast implants or anything sold for therapeutic, contraceptive or diagnostic purposes. Calls will be answered on a priority basis. One can also contact this office for information about marketing medical devices. |
| Hours | Mon-Fri 8:30 am-4:30 pm |
| Areas Served | Canada |
| Boundaries | Canada |
| Eligibility | No restrictions |
| Application | Call or visit website |
| Languages | English ; French - mandated |
| Fees | None |
| Site Information | |
| Located In Community | Toronto |
| Address & Map | 2301 Midland Ave Scarborough, ON M1P 4R7 |
| Intersection | 401 and Midland Ave |
| Physical Access | Fully Accessible |
| Categories and Classification | |
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Consumer Product Safety Complaints |